International Technical Support- Voice Process- Salary Upto 4.60 LPA

Wsne Consulting; Gurugram District; On-site; INR 414,000 - 506,000; Full time

Benefits offered by this job

International Customer Support Voice

Regular role

Up to 4.60LPA

Take Home Salary upto 33k in hand

Location Gurugram

5 Days working

2 Rotational Off

Rotational shifts

Cab facility

Need Immediate Joiners Only

Job summary

Wsne Consulting in Gurugram invites applications for an International Voice Process role. You will provide technical support to international customers via voice calls, diagnose issues, and follow SOPs to resolve problems while delivering excellent service.

The position requires English proficiency, willingness to work in 24/7 rotational shifts, and comfort with office-based work. Prior international voice/support experience is an advantage; immediate joiners are preferred.

Qualifications

• Excellent verbal and written English communication skills.
• Graduate or Undergraduate (as per company eligibility criteria).
• Prior experience in International Voice Process or Technical Support is an added advantage.
• Basic knowledge of computers, operating systems, internet, and networking concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Customer-centric approach with excellent interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Willingness to work in 24/7 rotational shifts, including night shifts.
• Immediate joiners or candidates with short notice periods are preferred.
• Comfortable working from the office (if applicable).

Responsibilities

• Provide technical support to international customers via voice calls.
• Diagnose and resolve customer issues related to software, hardware, internet connectivity, and applications.
• Troubleshoot technical problems by following standard operating procedures.
• Deliver excellent customer service while ensuring high customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Escalate unresolved technical issues to the appropriate support teams.
• Meet key performance indicators (KPIs) such as quality, productivity, first-call resolution, and customer satisfaction.
• Stay updated with product knowledge, processes, and technical troubleshooting techniques.
• Adhere to company policies, quality standards, and data security guidelines.
• Work in rotational shifts, including night shifts, as per business requirements.

Skills

English communication

Analytical skills

Troubleshooting

Problem solving

Interpersonal skills

Multi-tasking

Education

Graduate/Undergraduate

Tools

CRM software

Job description

Role & responsibilities

• Provide technical support to international customers via voice calls.
• Diagnose and resolve customer issues related to software, hardware, internet connectivity, and applications.
• Troubleshoot technical problems by following standard operating procedures.
• Deliver excellent customer service while ensuring high customer satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Escalate unresolved technical issues to the appropriate support teams.
• Meet key performance indicators (KPIs) such as quality, productivity, first-call resolution, and customer satisfaction.
• Stay updated with product knowledge, processes, and technical troubleshooting techniques.
• Adhere to company policies, quality standards, and data security guidelines.
• Work in rotational shifts, including night shifts, as per business requirements.

Preferred candidate profile

• Excellent verbal and written English communication skills.
• Graduate or Undergraduate (as per company eligibility criteria).
• Experienced candidates are welcome to apply.
• Prior experience in International Voice Process or Technical Support is an added advantage.
• Basic knowledge of computers, operating systems, internet, and networking concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Customer-centric approach with excellent interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Willingness to work in 24/7 rotational shifts, including night shifts.
• Immediate joiners or candidates with short notice periods are preferred.
• Comfortable working from the office (if applicable).

Perks & Benefits

• Process: International Customer Support Voice
• Role : Regular
• CTC: Up to 4.60LPA
• Take Home Salary upto 33k in hand
• Location: Gurugram
• Working Days: 5 Days working
• Week Off: 2 Rotational Off
• Shift: Rotational shifts
• Cab: Both-side cab facility
• Need Immediate Joiners Only