Walk-In II 5th NovII Training Manager

TELUS Digital; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TELUS Digital is seeking a Sr. Team Leader for on-site work in India. You will lead training initiatives, drive global standards, and coordinate cross-region teams to align development with business strategy.

You will manage client relations on training, develop analytics for operations, and plan engagement activities for the team. You will oversee scheduling for new hires and cross-training, optimize resources for LS and CE, and ensure throughput and speed to proficiency with ongoing

Qualifications

• Strong leadership & management across teams.
• Creativity and innovative problem solving.
• Clear and effective presentations.
• Solid analytical abilities with data use.
• Excellent organizational skills and planning.
• Decisive, with strong problem-solving.
• Results-oriented with regular reporting.
• Experience coordinating teams across regions.

Responsibilities

• Encourages inter-department collaboration to drive business strategy.
• Ensures training activities are updated and performed timely.
• Adopts and drives global training standards.
• Participates in internal/external meetings (WBR/MBR/QBR/YBR).
• Manages client relations to align training standards.
• Develops analytics to support operations teams.
• Plans development and engagement activities for the team.
• Coordinates scheduling of new hire classes and cross-training.
• Optimizes resource use for LS and CE to support operations.
• Coordinates with recruitment to keep profiles updated.
• Owns Training Attrition with action plans.
• Drives new hire and recurrency training effectiveness.
• Communicates with stakeholders to create training strategies.
• Owns throughput and speed to proficiency for new hires.

Skills

Leadership

Creativity

Presentation

Analytical

Organizational

Decision-making

Results-orientation

Cross-regional teamwork

Education

Bachelor's degree

Tools

MS Office

Job description

Main Responsibilities:

• Encourages collaboration between departments to contribute to the business strategy
• Ensures training activities are updated and performed in a timely manner
• Adopts and drives global standards for training
• Actively participates within internal and external meetings (WBR, MBR, QBR, YBR, etc)
• Manages client relations to align training standards
• Supports the development of effective and timely analytics to our operations team
• Plans development and engagement activities for the team
• Coordinates with Workforce in the scheduling of new hire classes and cross-training
• Coordinates the best use of their resources for LS and CE to support the operations
• Coordinates and communicate with recruitment to ensure profiles are updated
• Owns Training Attrition by creating and executing action plans
• Drives new hire and recurrent training effectiveness results
• Coordinates with internal and external stakeholders to understand the training requirements and create training strategies accordingly
• Owns new hire throughput and speed to proficiency

Qualifications:

• Strong leadership & management
• Creativity and innovation
• Presentation skills
• Analytical skills
• Organizational skills
• Effective Decision-making & problem-solving
• Results-oriented and have the ability to report them
• Ability to work with teams across multiple regions

Knowledge:

• English - B2 or above: - Required
• Oral and written comprehension
• Appropriate use of language
• Strong verbal and written communication skills
• Intermediate to advanced level experience with MS Office applications, including budget

management & reporting

• Brilliant Coaching or other coaching methodologies
• Feedback, learning and development techniques
• Customer excellence & quality knowledge

Eligibility Criteria:

• Must be at a Sr.Team Leader Level position for at least 6 months
• Bachelor's degree in any field.
• Experience leading small to medium group of team members - Required
• Meeting or exceeding all metrics in your current role for the last 3 months
• Availability to work on site