Training Manager

Foundever; Gurugram District; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

Foundever is seeking a senior L&D leader to manage site-wide training across programs and clients. You will hire, train, and mentor a team of managers, specialists, and coordinators, ensuring effective in-class delivery, nesting, and BQM.

You will coordinate with stakeholders to support revenue growth and maintain KPI-focused workflows. You will oversee budget adherence, resource planning, and reporting, while driving continuous improvement in training content and methods across the operating

Qualifications

• Experience in planning and delivering training for large programs.
• Ability to coach and develop training staff and managers.
• Proven track record in managing center-level L&D operations.

Responsibilities

• Oversee Site/Operating Center-wide L&D operations for all programs and clients.
• Manage hiring, training, and supervision of Managers, Training Specialists, and Coordinators.
• Lead in-class/nesting supervision and coaching for training staff.
• Ensure consistency and delivery of New Hire Training, Nesting and BQM.
• Track throughput and attrition through nesting + 30 days; drive improvements.
• Provide budgetary control and ensure staffing and facility ratios are met.
• Maintain compliance with tools, templates, and reporting guidelines.
• Represent L&D in strategic and tactical forums; collaborate with stakeholders.

Skills

Training delivery

L&D management

Stakeholder management

Coaching & development

Education

Any Graduate

Job description

Role & responsibilities

• Responsible for the Site/Operating Center-wide L&D operations for all programs & clients.
• US Shifts
• Responsible for managing the internal operating center/ KPIs for the operating center/site.
• Responsible for hiring, training, & managing a team of Managers, Training Specialists & Coordinator
• Responsible for in-class/nesting supervision & coaching for all training staff in the operating center/site.
• Responsible for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM for the operating center/site/
• Responsible for the throughput & New Hire Attrition as deemed by the upstream processes 0 through end of Nesting + 30 days (varying degrees of accountability).
• Coaching, Development & Performance Management of the Training Specialists, Training Mangers, Coordinators etc.
• Responsible for budgetary compliance & maintaining of ratios & hcs.
• Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines.

Preferred candidate profile

• a) Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients globally.
• b) Coach & Develop training specialists & managers in their core competencies. Observe class, nesting & BQM delivery and lead coach sessions for the group.
• c) Proactively engages and manages the operating-center service delivery relationship.
• d) Partners with stakeholders to support revenue growth and demands for the operating center.
• e) Represents L&D in all relevant strategic and tactical forums; internal & external for the operating center.
• f) Partners with Service Delivery/Quality to determine needs and gaps within the operating site.
• g) Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program.
• h) Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable..
• i) Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements via MIS Analyst/Coordinator (by client)
• j) Lead special projects or new business developments that require specialized training attention.
• k) Maintain updated hiring & resource planners for all the operating center/site.
• l) Ensures consistency & compliance to all mandated tools, & reporting guidelines (via Training Specialists/Managers & Coordinator).
• m) Ensure updated knowledge of the two key programs at the operating center with self at all times.
• n) Ensures the tracking & assessment of the key performance indicators, including attrition & 30-60-90 days performance post nesting for each wave.
• o) Creates weekly Learning and development site report.
• p) Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD & Client as required
• q) Management of the Site Training Budget; people (VTF & Trainers utilization), facilities and equipment. Drive hiring and sourcing.
• r) Perform other related duties and assignments as required and as assigned by supervisor or manager.

Education:

• Any Graduate