Lead Trainer

Snabbit; Dadri; On-site; INR 700,000 - 950,000; Full time

Job summary

Snabbit is seeking a Regional Training Lead to own end-to-end delivery and quality across multiple training centres. You will lead a team of Assistant and Associate Trainers, set calendars, and ensure expert readiness and rating outcomes regionally.

You will analyze Go-Live and assessment data, adapt content, and report performance to the Regional Manager. Strong English and local language skills are required, plus experience in service industries and Google Sheets/Forms proficiency.

Qualifications

• 3+ years of training/facilitation experience.
• Experience in hospitality/housekeeping/BPO or service industry—Training Soft Skills.
• Strong data orientation with ability to analyze trends across batches and centres.
• Excellent spoken and written communication in local language and English.
• Proficiency with Google Sheets/Forms; able to present findings to stakeholders.
• Experience managing multiple training centres or distributed teams is a plus.

Responsibilities

• Own end-to-end training delivery and quality across multiple centres in a region.
• Lead a team of Assistant Trainers and Associate Trainers; set training calendar.
• Coach and review performance of trainers and onboarding associates.
• Drive training quality standards and ensure consistent delivery.
• Analyze assessment and rating data to identify gaps by centre; adjust content.
• Conduct field visits and root-cause analysis for centres with declining ratings.
• Report regional training performance to Regional Manager and HQ.

Skills

Training & Facilitation

Team Leadership

Data analysis

English & local language communication

Google Sheets/Forms

Tools

Google Sheets

Google Forms

Job description

Role Summary

Owns end-to-end training delivery and quality across multiple training centres in a region. Leads a team of Assistant Trainers and Associate Trainers, sets the training calendar, and is accountable for expert readiness and rating outcomes across the region.

Key Responsibilities

• Conduct NHT classroom/virtual training sessions Day1 & Day2
• Own the training calendar and batch planning across all assigned TCs.
• Lead, coach, and review the performance of Assistant Trainers, Associate Trainers and Onboarding Associate.
• Drive training quality standards and ensure consistent delivery across centres.
• Analyze assessment, Go-Live, and expert rating data to identify training gaps by centre.
• Adapt training content and retraining plans based on ground findings.
• Conduct field/hood visits and root-cause analysis for centres with declining ratings.
• Report regional training performance to the Regional Manager and Training & Quality leadership.

Requirements

• 3+ years of training/facilitation experience, including at least 1 year leading or supervising other trainers.
• Experience in hospitality/housekeeping/BPO/Any service industry - Training Soft Skills
• Strong data orientation comfortable analyzing trends across batches and centres.
• Strong spoken and written communication in local language and English.
• Proficiency with Google Sheets/Forms; comfort presenting findings to stakeholders.
• Prior experience managing multiple training centres or a distributed team is a strong plus.

Key Performance Indicators (KPIs)

• Regional Go-Live conversion rate and assessment pass rate.
• Expert rating trends for the experts from the TC(30/60/90 day).
• Trainer team performance and retention.
• Turnaround time on retraining/root-cause interventions for underperforming centres.