Walk-in | Health Advisor (Digital)

Sarvodaya Hospital; New Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

Sarvodaya Hospital in New Delhi, India invites a proactive Call Center Executive to join our patient services team. You will handle inbound and outbound calls professionally, manage patient leads from multiple platforms, and convert inquiries into confirmed appointments and procedures.

Coordinate appointments with doctors per availability and patient preferences, maintain accurate CRM records, and follow up to ensure service continuity and high patient satisfaction.

Responsibilities

• Handle all inbound and outbound calls in a professional, courteous, and patient-centric manner.
• Manage and track patient leads received from multiple platforms (calls, website, social media, referrals, etc.).
• Convert patient inquiries into confirmed appointments, consultations, and procedures.
• Coordinate and schedule appointments with doctors as per availability and patient preference.
• Maintain accurate and up-to-date patient data and interaction records in the CRM system.
• Conduct timely and consistent follow-ups with patients to ensure lead conversion and service continuity.
• Achieve assigned targets related to appointment bookings, conversions, and revenue generation.
• Ensure high standards of call quality, communication etiquette, and compliance with hospital protocols.
• Provide accurate information regarding hospital services, departments, doctors, and procedures.
• Address patient queries, concerns, and escalations effectively while ensuring a positive patient experience.

Job description

Roles & Responsibility:

• Handle all inbound and outbound calls in a professional, courteous, and patient-centric manner.


• Manage and track patient leads received from multiple platforms (calls, website, social media, referrals, etc.).


• Convert patient inquiries into confirmed appointments, consultations, and procedures.


• Coordinate and schedule appointments with doctors as per availability and patient preference.


• Maintain accurate and up-to-date patient data and interaction records in the CRM system.


• Conduct timely and consistent follow-ups with patients to ensure lead conversion and service continuity.


• Achieve assigned targets related to appointment bookings, conversions, and revenue generation.


• Ensure high standards of call quality, communication etiquette, and compliance with hospital protocols.


• Provide accurate information regarding hospital services, departments, doctors, and procedures.


• Address patient queries, concerns, and escalations effectively while ensuring a positive patient experience.