Walk-in | Contact Center Specialist

Dr Agarwals Eye Hospital; Zone 7 Ambattur; On-site; INR 201,000 - 268,000; Full time

Job summary

Dr Agarwals Eye Hospital invites a customer service associate to handle inbound and outbound calls, schedule and confirm appointments, and guide patients on services and locations. The role requires excellent English communication and fluency in an additional language, with empathy and active listening to deliver an excellent patient experience.

Educational qualification is any graduate. Experience in healthcare, hospitality, or contact centers is advantageous.

Qualifications

• Educational Qualification: Any graduate.
• Excellent verbal communication in English.
• Fluency in at least one additional language Tamil, Telugu, Kannada, Hindi, Marathi, or Malayalam.
• Strong communication skills, empathy, active listening, and the ability to deliver an excellent patient experience.
• Experience in customer service, contact centers, healthcare, or hospitality will be an added advantage.

Responsibilities

• Handle inbound and outbound calls from patients professionally.
• Schedule, reschedule, and confirm appointments for consultations and surgeries.
• Provide accurate information about hospital services, doctors, locations, and operating hours.
• Address patient queries with empathy, patience, and a customer-centric approach.
• Ensure a seamless patient experience through effective communication and timely follow-ups.

Skills

Excellent verbal communication

Empathy

Active listening

Education

Any graduate

Job description

Role & responsibilities

• Handle inbound and outbound calls from patients professionally and efficiently.
• Schedule, reschedule, and confirm appointments for consultations and surgeries.
• Provide accurate information about hospital services, doctors, locations, and operating hours.
• Address patient queries with empathy, patience, and a customer-centric approach.
• Ensure a seamless patient experience through effective communication and timely follow-ups.

Preferred candidate profile

• Educational Qualification: Any graduate.
• Communication Skills: Excellent verbal communication skills in English.
• Language Proficiency: Fluency in at least one additional language Tamil, Telugu, Kannada, Hindi, Marathi, or Malayalam.
• Interpersonal Skills: Strong communication skills, empathy, active listening, and the ability to deliver an excellent patient experience.
• Experience: Prior experience in customer service, contact centers, BPO, healthcare, or hospitality will be an added advantage.