Walk-in | Executive /Sr. Executive - IP/OP/Ophthal - PRE Htech City

Yashoda Hospitals; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Yashoda Hospitals in Hyderabad is seeking a Patient Services Coordinator to help coordinate with IP and OP departments and ensure smooth patient service throughout the patient journey. The role focuses on reducing wait times, guiding outpatients, and handling room orientation and discharge processes.

The candidate will liaise with doctors and nursing staff to secure timely clearances for billing and discharge, manage patient feedback, and support the nursing team in caring for patients daily.

Responsibilities

• Coordinate with IP and OP departments to ensure smooth patient service and support throughout the patient journey.
• Streamline the daily OPD flow, manage doctor schedules, and minimize patient wait times.
• Greet arriving outpatients, resolve waiting lounge grievances, and guide them smoothly through their visit.
• Arrange drafted discharge summaries, medical reports, and required clearances by coordinating with doctors, nursing staff, and other departments.
• Meet newly admitted patients and their family members, provide room orientation, and address their queries or concerns.
• Collect patient feedback and coordinate with concerned departments to resolve issues in a timely manner.
• Coordinate with the nursing team for patient service requests and ensure proper documentation and case sheet completion.
• Liaise with doctors and nursing staff to ensure timely clearances for billing and discharge processes.
• Explain the discharge process to patients and their families, including the expected Turnaround Time (TAT), and ensure smooth discharge completion.
• Support the nursing team by attending call bells or telephones during their absence and assist in ensuring better patient care.
• Provide room orientation to patients, including handing over freshness kits, sharing Wi-Fi details, and explaining hospital facilities.
• Coordinate with consultants to ensure completion of cross-referral visits when required.

Job description

Roles & Responsibilities

• Coordinate with IP and OP departments to ensure smooth patient service and support throughout the patient journey.
• Streamline the daily OPD flow, manage doctor schedules, and minimize patient wait times.
• Greet arriving outpatients, resolve waiting lounge grievances, and guide them smoothly through their visit.
• Arrange drafted discharge summaries, medical reports, and required clearances by coordinating with doctors, nursing staff, and other departments.
• Meet newly admitted patients and their family members, provide room orientation, and address their queries or concerns.
• Collect patient feedback and coordinate with concerned departments to resolve issues in a timely manner.
• Coordinate with the nursing team for patient service requests and ensure proper documentation and case sheet completion.
• Liaise with doctors and nursing staff to ensure timely clearances for billing and discharge processes.
• Explain the discharge process to patients and their families, including the expected Turnaround Time (TAT), and ensure smooth discharge completion.
• Support the nursing team by attending call bells or telephones during their absence and assist in ensuring better patient care.
• Provide room orientation to patients, including handing over freshness kits, sharing Wi-Fi details, and explaining hospital facilities.
• Coordinate with consultants to ensure completion of cross-referral visits when required.

Preferred Candidate Profile

• Presentable and professional appearance
• Proactive with a patient-centric approach
• Good communication and interpersonal skills
• Ability to coordinate with multiple departments
• Strong multitasking and teamwork abilities