Front Office Executive

Indus Group; India; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

PF/ESIC

Paid leave

Training opportunities

Job summary

Indus Group's Velmed Hospital in Dehradun seeks a Front Office Executive to oversee patient registration, admissions, and visitor assistance while coordinating with interdepartmental teams and upholding NABH quality standards.

The role requires strong communication, HIS familiarity, and customer-service orientation to explain hospital policies to patients and attendants. This on-site, full-time position offers training and development opportunities.

Qualifications

• Graduate in any discipline; Hospital Admin preferred.
• 1-3 years in Front Office, Registration, or Admissions preferred.
• Familiar with NABH standards and hospital policies.

Responsibilities

• Manage patient registration, admission, discharge and front desk operations.
• Explain admission criteria, hospital policies, procedures, and financial responsibilities to patients.
• Obtain and verify patient information; complete admission documentation.

Skills

Strong communication

Interpersonal skills

Registration & admissions

Customer service

Problem solving

HIS knowledge

MS Office

Education

Graduate in any discipline

Hospital Administration/Healthcare Management preferred

Tools

Hospital Information System (HIS)

Job description

Position: Front Office Executive
Location: Velmed Hospital, Dehradun
Department: Front Office
Employment Type: Full-Time
Reporting To: Manager - Operations

Job Purpose

To ensure smooth front office operations by managing patient registration, admissions, visitor assistance, interdepartmental coordination, and compliance with hospital policies, safety standards, and NABH quality requirements.

Key Responsibilities

• Manage patient registration, admission, discharge, and front desk operations efficiently.
• Explain admission criteria, hospital policies, procedures, and financial responsibilities to patients and attendants.
• Obtain, verify, and maintain patient information by completing admission documentation and clarifying required details.
• Screen patients against admission criteria, facilitate admissions, or coordinate referrals to appropriate programs/institutions when required.
• Provide accurate information, brochures, and guidance to patients and visitors.
• Coordinate with Billing, OPD, IPD, and other departments regarding patient admissions and resource utilization.
• Maintain confidentiality of patient information and ensure compliance with hospital safety policies and regulations.
• Assist in maintaining and recommending updates to admission guidelines, policies, and procedures.
• Participate in training programs, educational activities, and health awareness campaigns to enhance professional knowledge.
• Promote healthy practices that support disease prevention and patient well-being.
• Support the implementation of Quality Policies, Quality Management Systems (QMS), and NABH standards.
• Perform any other duties assigned by the reporting authority.

Qualifications

• Graduate in any discipline (Hospital Administration/Healthcare Management preferred).
• 1-3 years of experience in Hospital Front Office, Patient Registration, or Admissions (preferred).

Key Skills

• Strong communication and interpersonal skills.
• Knowledge of patient registration and admission processes.
• Customer service orientation and problem-solving skills.
• Basic knowledge of hospital billing coordination and documentation.
• Familiarity with NABH standards and Hospital Information System (HIS).
• Proficiency in MS Office.

Salary & Benefits

• Salary: As per qualifications and experience.
• PF, ESIC (if applicable), paid leave, and other hospital benefits.
• Training and professional development opportunities.