Front Desk Receptionist / Patient Care Coordinator

ABM HOSPITAL; Hyderabad; On-site; INR 167,000 - 234,000; Full time

Job summary

ABM Hospital in Hyderabad is seeking a professional Front Desk Executive to manage patient registrations, OPD appointments, and billing inquiries. The role requires coordinating with doctors, nursing staff, and diagnostic services to ensure smooth patient flow.

Strong communication, basic HMS knowledge, and empathy are essential for delivering compassionate patient care. The position is full-time with shift-based hours at ABM Hospital, Kishan Bagh Road, Bahadurpura, Hyderabad, 500064.

Qualifications

• Qualification: Any Graduate (Any stream) or Intermediate (10+2) with frontline hospital reception experience.
• Experience: 6 months to 2 years in a hospital, clinic, or diagnostic center reception; freshers with strong communication and computer skills eligible.
• Skills: Basic computer proficiency (MS Excel), typing speed, and HMS/billing software.

Responsibilities

• Greet arriving patients and families, manage OPD tokens, and guide to doctor cabins.
• Enter patient details and insurance/billing info into HMS accurately.
• Answer calls, address inquiries, and schedule appointments across clinical departments.
• Coordinate patient flow among front desk, nursing, pharmacy, and diagnostics.
• Handle outpatient billing receipts, cash/UPI, and day-end handovers.
• Assist walk-in patients during daytime emergencies and alert duty doctors.

Skills

Empathy

Communication

Telugu

Hindi/Urdu

English

Education

Any Graduate / 10+2

Tools

MS Excel

Hospital HMS software

Job description

Urgent Hiring: Front Desk Executive / Hospital Receptionist

Role: Front Desk Receptionist / Patient Care Coordinator

Facility: ABM Hospital

Location: Kishan Bagh Road, Bahadurpura, Hyderabad – 500064

Job Type: Full-Time (Shift-based)

Job Overview

ABM Hospital is hiring a professional, empathetic, and attentive Hospital Front Desk Receptionist to handle patient registration, OPD appointments, billing inquiries, and front-office desk coordination.

Key Responsibilities

• Greet arriving patients and their families, manage daily OPD consultation tokens, and direct them to doctor cabins.
• Collect and enter patient demographic and insurance/billing details accurately into the hospital management system (HMS).
• Answer incoming calls, address service inquiries, and schedule appointments for various clinical departments (General Medicine, Gynec/OBG, Diagnostics).
• Coordinate patient flow between the front desk, nursing stations, pharmacy, and diagnostic/ultrasound rooms.
• Manage outpatient billing receipts, cash/UPI collections, and day-end shift register handovers.
• Guide walk-in patients during daytime emergencies and alert duty medical officers promptly.

Candidate Profile & Qualifications

• Qualification: Any Graduate (Any stream) or Intermediate (10+2) with prior healthcare front-desk experience.
• Experience: 6 months to 2 years in a hospital, clinic, or diagnostic center reception (Freshers with strong communication and computer skills are eligible).
• Skills:
• Basic computer proficiency (MS Excel, typing speed, and hospital billing software/HMS).
• Empathetic patient-handling demeanor and the ability to maintain composure during crowded peak hours.
• Good spoken command of Telugu, Hindi/Urdu, and basic English.
• Availability: Willing to work in structured day/rotational shifts.

Compensation Benchmark (Hyderabad Private Hospitals)

Skills:

• english
• hindi
• excel
• telugu
• communication