Walk-in | Firstsource is hiring-International Voice/Chat support

Firstsource; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Incentives up to 30,000

Job summary

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, invites freshers with good English to join our UK Telecom support team in Bengaluru. The role handles inbound and outbound calls, assists with billing, broadband, network and account queries, and aims to resolve issues at first contact.

Rotational shifts and weekly offs apply, with incentives up to ₹30,000. Comprehensive training is provided and growth opportunities exist within customer service processes.

Qualifications

• Good English communication skills.
• Basic computer knowledge and customer-handling skills.
• Freshers and experienced candidates can apply.

Responsibilities

• Handle inbound and outbound customer calls for UK telecom services.
• Assist customers with billing, broadband, network, and account-related queries.
• Provide effective solutions and ensure customer satisfaction.
• Explain telecom plans, offers, and services.
• Maintain accurate customer records and follow quality standards.

Skills

Good English communication

Basic computer knowledge

Willingness to work shifts

Education

10th/12th Pass

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

HR Contact-Muhila

Job Description - International Voice /Chat Support (UK Telecom Process)

Hiring for International Voice Process (UK Telecom Support)

We are looking for enthusiastic candidates with good English communication skills to join our UK Telecom Customer Support process.

Job Responsibilities

• Handle inbound and outbound customer calls for UK telecom services.
  
• Assist customers with billing, broadband, network, and account-related queries.
  
• Provide effective solutions and ensure customer satisfaction.
  
• Explain telecom plans, offers, and services.
  
• Maintain accurate customer records and follow quality standards.
  

Job Requirements

• Good English communication skills.
  
• Freshers and experienced candidates can apply.
  
• Basic computer knowledge and customer-handling skills.
  
• Willingness to work in rotational shifts and rotational weekly offs.
  
• Comfortable handling both inbound and outbound calls (two-way calling).
  

Eligibility Criteria

• Qualification: 10th / 12th Pass
• Experience: Freshers are eligible
• Communication: Excellent English communication skills required
• Process: International Voice Inbound & Outbound (Two-Way Calling)
• Shift: Rotational shifts
• Week Offs: Rotational weekly offs
• Incentives: Unlimited incentives with high earning potential(upto 30,000)

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.