Walk-in | Firstsource Mega Hiring | 10th & 12th Pass Eligible | UK Chat Support

Firstsource; Bengaluru; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

Two-way cab facility

Attractive salary packages

Unlimited incentives (performance‑driv

Professional training and development

Excellent career growth opportunities

Friendly and supportive work環境

On-the-job training for freshers

Employee engagement activities and re 

Job summary

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, seeks candidates for a UK Voice Support Process in Bengaluru. You will handle calls, emails and chats, resolve issues, and ensure timely delivery of commitments to international clients.

Freshers are welcome; candidates with prior experience can also apply. Strong English communication, typing skills, and willingness to work rotational night shifts are required. Training and development opportunities are provided.

Qualifications

• Candidates who have completed 10th, 12th, or Graduation are eligible.
• Freshers are welcome; candidates with prior experience can also apply.
• Excellent verbal and written English communication skills.
• Good interpersonal and customer-handling skills.
• Willingness to work in a UK Voice Support Process.
• Flexible to work in rotational shifts (including night shifts, if required).
• Basic computer knowledge and typing skills.
• Positive attitude with a willingness to learn.

Responsibilities

• Update and process information accurately into the system(s)
• Revert on emails or chats written by the customer on a variety of issues
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
• Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
• Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

HR Contact -Muhila

Roles & Responsibilities

• Update and process information accurately into the system(s)
• Revert on emails or chats written by the customer on a variety of issues
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
• Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
• Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team

Preferred Candidate Profile

• Candidates who have completed 10th, 12th, or Graduation are eligible.
• Freshers are welcome; candidates with prior experience can also apply.
• Excellent verbal and written English communication skills.
• Good interpersonal and customer-handling skills.
• Willingness to work in a UK Voice Support Process.
• Flexible to work in rotational shifts (including night shifts, if required).
• Basic computer knowledge and typing skills.
• Positive attitude with a willingness to learn.

Perks & Benefits

• Two-way cab facility(chargeable within FSL Boundary)
• Attractive salary packages.
• Unlimited incentives (performance-based)
• Professional training and development.
• Excellent career growth opportunities.
• Friendly and supportive work environment.
• On-the-job training for freshers.
• Employee engagement activities and rewards.
• Opportunity to work with an international client.

Additional Highlights

• Immediate joiners preferred.
• No prior experience required for freshers.

Join us and kick-start your career in an international UK Support Process!

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.