Walk-in | Field Executive

Matrimony com; Chennai; On-site; INR 320,000 - 520,000; Full time

Job summary

Matrimony.com in Chennai invites applications for the Field Relationship Manager (Wed Assist). The role focuses on engaging with wedding customers and families, understanding their wedding requirements, and linking them to Wed Assist services through extensive field interaction.

You will meet clients, handle qualified leads, collect details on date, place, budget and services, explain Wed Assist offerings, build trust, coordinate with service RMs, and drive engagement and conversions.

Qualifications

• 13 years of field sales/relationship management experience.
• Experience in wedding, hospitality, events, real estate, BFSI, or matrimony.
• Strong interpersonal and communication skills.
• Willing to travel for field work.
• Fluent in Tamil and English.

Responsibilities

• Meet customers and families to understand wedding requirements.
• Handle qualified leads from Wed Assist / Matrimony ecosystem.
• Explain Wed Assist offerings and recommend services.
• Build trust and establish relationships with customers.
• Coordinate with Service RMs for service conversion.
• Maintain accurate customer data in CRM.
• Achieve customer engagement and conversion targets.

Skills

Field Sales

Relationship Management

Customer Handling

Field Travel

Negotiation

Tamil English

Job description

Field Relationship Manager Wed Assist-6 MONTHS TO 2 YEARS.

come direct walkin-Mention-Ranjani top of the cv.

Matrimony.com

RR Tower-2, 4th Floor,

No. 94 & 95, Thiru Vi Ka (TVK) Industrial Estate,

Guindy, Chennai 600032

Contact Person: Senior HR – Ranjani

9962138254

Role Overview

The Field RM will be responsible for engaging with qualified wedding customers and families, understanding their wedding requirements and connecting them with relevant Wed Assist services. The role will involve extensive customer interaction and field visits.

Key Responsibilities

• Meet customers and families to understand their wedding requirements.
• Handle qualified leads generated through the Wed Assist / Matrimony ecosystem.
• Understand requirements including wedding date, location, budget, guest count and services required.
• Explain Wed Assist offerings and recommend suitable services.
• Build trust and establish strong relationships with customers.
• Coordinate with Service RMs for further service conversion.
• Generate customer interest and ensure smooth handover of qualified requirements.
• Follow up with customers and families throughout the decision-making process.
• Handle customer objections and queries.
• Coordinate with venues, vendors and internal teams wherever required.
• Maintain accurate customer information and activities in CRM.
• Achieve assigned customer engagement and conversion targets.

Experience & Skills

• 13 years of experience in Field Sales / Relationship Management / Customer Handling.
• Experience in Wedding, Hospitality, Events, Real Estate, BFSI, Matrimony or similar customer-facing industries preferred.
• Strong interpersonal and communication skills.
• Comfortable with field travel.
• Good negotiation and convincing skills.
• Tamil and English communication preferred.
• Customer-centric approach and professional grooming.