Matrimony Service Executive

Ananth Diamonds; Hyderabad; On-site; INR 223,000 - 335,000; Full time

Job summary

Ananth Diamonds is seeking a confident Matrimony Service Executive in Hyderabad to assist customers in finding suitable matrimonial matches and provide personalized service throughout the matchmaking process.

Role involves handling inquiries via phone, WhatsApp, and in-person meetings, understanding client needs, presenting matching profiles, and coordinating with families to ensure a smooth experience. Strong communication in Telugu, Hindi, and English is required.

Qualifications

• Excellent communication across Telugu, Hindi and English.
• Strong customer-service mindset with proactive follow-up.
• Good interpersonal skills and professional attitude.

Responsibilities

• Handle customer enquiries through phone, WhatsApp, and in-person meetings.
• Understand customer requirements and assist with suitable matrimonial profiles.
• Follow up with customers regarding shortlisted profiles and renewals.
• Coordinate communication between families/customers when required.
• Maintain accurate customer and profile information in the system.
• Build good relationships and provide professional service.
• Maintain daily follow-up and customer interaction reports.
• Achieve assigned customer-service and business targets.

Skills

Telugu language

Hindi language

English language

Customer service

Interpersonal skills

Tools

CRM software

Microsoft Office

Job description

Job Summary:

We are looking for a confident, friendly, and customer-focused Matrimony Service Executive to assist customers in finding suitable matrimonial matches and provide personalized service throughout the matchmaking process.

Role & responsibilities

• Handle customer enquiries through phone calls, WhatsApp, and in-person meetings.
• Understand customer requirements, preferences, and expectations.
• Assist customers with suitable matrimonial profiles and matches.
• Regularly follow up with customers regarding shortlisted profiles.
• Coordinate communication between families/customers when required.
• Maintain accurate customer and profile information in the system.
• Build good relationships with customers and provide professional service.
• Handle customer questions and resolve basic service-related concerns.
• Follow up with existing customers for renewals and additional services.
• Maintain daily follow-up and customer interaction reports.
• Achieve assigned customer-service and business targets.
• Maintain confidentiality of customer and family information.

Skills required

• Good communication skills in Telugu, Hindi and English.
• Pleasant personality and professional attitude.
• Good convincing and interpersonal skills.
• Basic computer knowledge.
• Ability to communicate confidently over phone.
• Customer-service and follow-up skills.
• Positive attitude and willingness to learn.

Note:

Working hours and weekly offs will be as per the requirements and operating schedule of the retail jewellery business.