Walk-in | Executive /Sr. Executive - IP/OP PRE- Yashoda Hospitals-Secunderabad

Yashoda Hospitals; Hyderabad; On-site; INR 300,000 - 480,000; Part time

Job summary

Yashoda Hospitals in Hyderabad seeks a patient services liaison to ensure seamless patient flow from admission to discharge. You will coordinate with IP/OP departments, arrange medical reports, and provide room orientation while addressing patient queries and concerns.

The role requires a patient-centric approach, strong communication skills, and the ability to work across multiple departments with teamwork and multitasking capabilities.

Qualifications

• Good communication and interpersonal skills.
• Proactive with a patient centric approach.
• Ability to coordinate with multiple departments.
• Strong multitasking and teamwork abilities.

Responsibilities

• Coordinate with IP and OP departments to ensure smooth patient service and support throughout the patient journey.
• Arrange drafted discharge summaries, medical reports, and required clearances by coordinating with doctors, nursing staff, and other departments.
• Meet newly admitted patients and their family members, provide room orientation, and address their queries or concerns.
• Collect patient feedback and coordinate with concerned departments to resolve issues in a timely manner.
• Coordinate with the nursing team for patient service requests and ensure proper documentation and case sheet completion.
• Liaise with doctors and nursing staff to ensure timely clearances for billing and discharge processes.
• Explain the discharge process to patients and their families, including the expected Turnaround Time (TAT), and ensure smooth discharge completion.
• Support the nursing team by attending call bells or telephones during their absence and assist in ensuring better patient care.
• Provide room orientation to patients, including handing over freshness kits, sharing Wi-Fi details, and explaining hospital facilities.
• Coordinate with consultants to ensure completion of cross-referral visits when required.

Skills

Communication skills

Interpersonal skills

Coordination across departments

Teamwork

Job description

Roles & Responsibilities

• Coordinate with IP and OP departments to ensure smooth patient service and support throughout the patient journey.
• Arrange drafted discharge summaries, medical reports, and required clearances by coordinating with doctors, nursing staff, and other departments.
• Meet newly admitted patients and their family members, provide room orientation, and address their queries or concerns.
• Collect patient feedback and coordinate with concerned departments to resolve issues in a timely manner.
• Coordinate with the nursing team for patient service requests and ensure proper documentation and case sheet completion.
• Liaise with doctors and nursing staff to ensure timely clearances for billing and discharge processes.
• Explain the discharge process to patients and their families, including the expected Turnaround Time (TAT), and ensure smooth discharge completion.
• Support the nursing team by attending call bells or telephones during their absence and assist in ensuring better patient care.
• Provide room orientation to patients, including handing over freshness kits, sharing Wi-Fi details, and explaining hospital facilities.
• Coordinate with consultants to ensure completion of cross-referral visits when required.

Preferred Candidate Profile

• Presentable and professional appearance
• Proactive with a patient-centric approach
• Good communication and interpersonal skills
• Ability to coordinate with multiple departments
• Strong multitasking and teamwork abilities