Walk-in | Executive-Customer Support

K12 Techno Services; Bengaluru; Hybrid; INR 201,000 - 290,000; Full time

Benefits offered by this job

Incentives

Career growth opportunities

Job summary

K12 Techno Services in Bengaluru is seeking a motivated Call Centre Executive to handle inbound and outbound calls, assist students and parents with course queries, explain programs, and support admissions and enrolment activities.

You will work in a customer-focused environment with targets, utilize MS Office and CRM, and communicate in English, Hindi, or regional language. Freshers and experienced candidates are welcome.

Qualifications

• 12th pass or graduate required.
• Freshers and experienced candidates can apply.
• Good verbal communication in English, Hindi, or regional language.
• Basic computer knowledge and MS Office familiarity.
• Ability to handle calls confidently and manage customer queries.
• Good listening, problem-solving, and interpersonal skills.
• Ability to work in a target-driven environment.

Responsibilities

• Handle inbound and outbound calls from students, parents, and prospective customers.
• Explain courses, programs, fees, admission procedures, and other educational services.
• Follow up with leads from digital marketing campaigns and other channels.
• Assist students with registration, enrolment, and payment-related queries.
• Maintain accurate customer information and call records in the CRM system.
• Achieve daily, weekly, and monthly calling, conversion, and customer service targets.
• Resolve customer queries professionally and escalate complex issues to the appropriate department.
• Follow up with interested prospects to convert leads into admissions.
• Maintain a professional and positive approach while communicating with customers.

Skills

Verbal communication

MS Office

Customer handling

Problem solving

Interpersonal skills

Target-driven

Listening skills

English/Hindi proficiency

Education

12th pass

Graduate

Tools

CRM software

Job description

Job Description (JD): Call Centre Executive

Job Title: Call Centre Executive

Department: Customer Support / Sales

Industry: Education Technology (EdTech)

Job Type: Full-Time

Job Summary

We are looking for a motivated and customer-focused Call Centre Executive to handle inbound and outbound calls, assist students and parents with course-related queries, explain educational programs, and support admissions and enrolment activities.

Key Responsibilities

• Handle inbound and outbound calls from students, parents, and prospective customers.
• Explain courses, programs, fees, admission procedures, and other educational services.
• Follow up with leads generated through digital marketing campaigns and other channels.
• Assist students with registration, enrolment, and payment-related queries.
• Maintain accurate customer information and call records in the CRM system.
• Achieve daily, weekly, and monthly calling, conversion, and customer service targets.
• Resolve customer queries professionally and escape complex issues to the concerned department.
• Follow up with interested prospects to convert leads into admissions.
• Maintain a professional and positive approach while communicating with customers.

Required Skills and Qualifications

• Minimum qualification: 12th pass or graduate.
• Freshers and experienced candidates can apply.
• Good verbal communication skills in English, Hindi, and/or the regional language.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle calls confidently and manage customer queries.
• Good listening, problem-solving, and interpersonal skills.
• Ability to work in a target-driven environment.

Experience

• Freshers are welcome.
• Experience in telecalling, customer support, sales, or the EdTech industry is an advantage.

Salary

As per company standards and candidate experience, with performance-based incentives where applicable.

Working Conditions

• Full-time position.
• Work from office or remote, depending on company requirements.
• Working days and shifts as per company policy.

Key Performance Indicators (KPIs)

• Number of calls handled per day.
• Lead follow-up and conversion rate.
• Student enrolment and admission targets.
• Customer satisfaction and service quality.
• Accuracy of CRM records and follow-up activities.