Walk-in | Call Center Executive

K12 Techno Services; Bengaluru; Hybrid; INR 167,000 - 279,000; Full time

Job summary

K12 Techno Services is seeking a motivated Call Centre Executive to handle inbound and outbound calls for students and parents, explain courses, assist admissions, and support enrolments in a busy EdTech setting.

Freshers are welcome; strong English and Hindi or regional language skills, plus basic computer knowledge and CRM familiarity, will help you excel while meeting targets and delivering quality customer service.

Qualifications

• 12th pass or graduate minimum qualification.
• Freshers welcome; telecalling experience is a plus.
• Good command of English and Hindi or regional language; basic computer skills.

Responsibilities

• Handle inbound and outbound calls from students, parents, and prospective customers.
• Explain courses, programs, fees, admission procedures, and other educational services.
• Follow up with leads from digital campaigns and other channels.
• Assist students with registration, enrolment, and payment queries.
• Maintain accurate customer information and call records in the CRM system.
• Achieve daily, weekly, and monthly calling, conversion, and service targets.
• Resolve customer queries and escalate complex issues to the appropriate department.
• Follow up with interested prospects to convert leads into admissions.
• Maintain a professional and positive communication style with customers.

Skills

Verbal communication

MS Office

Active listening

Problem solving

Interpersonal skills

Target-driven

Education

12th pass or graduate

Tools

CRM system

Job description

Job Description : Call Centre Executive EdTech Company

Job Title: Call Centre Executive

Department: Customer Support / Sales

Industry: Education Technology (EdTech)

Job Type: Full-Time

Job Summary

We are looking for a motivated and customer-focused Call Centre Executive to handle inbound and outbound calls, assist students and parents with course-related queries, explain educational programs, and support admissions and enrolment activities.

Key Responsibilities

• Handle inbound and outbound calls from students, parents, and prospective customers.
• Explain courses, programs, fees, admission procedures, and other educational services.
• Follow up with leads generated through digital marketing campaigns and other channels.
• Assist students with registration, enrolment, and payment-related queries.
• Maintain accurate customer information and call records in the CRM system.
• Achieve daily, weekly, and monthly calling, conversion, and customer service targets.
• Resolve customer queries professionally and escalation complex issues to the concerned department.
• Follow up with interested prospects to convert leads into admissions.
• Maintain a professional and positive approach while communicating with customers.

Required Skills and Qualifications

• Minimum qualification: 12th pass or graduate.
• Freshers and experienced candidates can apply.
• Good verbal communication skills in English, Hindi, and/or the regional language.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle calls confidently and manage customer queries.
• Good listening, problem-solving, and interpersonal skills.
• Ability to work in a target-driven environment.

Experience

• Freshers are welcome.
• Experience in telecalling, customer support, sales, or the EdTech industry is an advantage.

Salary

As per company standards and candidate experience, with performance-based incentives where applicable.

Working Conditions

• Full-time position.
• Work from office or remote, depending on company requirements.
• Working days and shifts as per company policy.

Key Performance Indicators (KPIs)

• Number of calls handled per day.
• Lead follow-up and conversion rate.
• Student enrolment and admission targets.
• Customer satisfaction and service quality.
• Accuracy of CRM records and follow-up activities.