Executive Customer Service ( International UK, US process)

TT Logistics & Cargo; Mumbai; On-site; INR 260,000 - 380,000; Full time

Job summary

TT Logistics & Cargo in Mumbai is seeking a diligent-communications-focused candidate to ensure SLA quality standards align with contractual obligations. The role requires accurate process execution, proactive liaison across departments, and timely handling of customer queries.

Ideal candidates are graduates with strong academics, fluent English, and solid MS Office skills. The position follows a rotational day schedule and is based in Mumbai's Andheri East area.

Qualifications

• Graduate with evidence of above average academic and extracurricular achievement.
• Fluent in written and spoken English.
• Proficient in MS Office applications.

Responsibilities

• Ensure 100% compliance of SLA Quality Standards as per contract with principal.
• Accurately execute assigned processes.
• Liaise with other departments and principal to build strong relationships.
• Manage multiple concurrent deadlines.
• Use business tools and applications effectively.
• Promptly resolve customer queries.
• Assist in delays or disruptions with proactive communication.
• Provide quality service to internal and external customers.
• Identify opportunities for change and implement continuous improvement.

Skills

SLA Compliance

Process Execution

Interdepartmental Liaison

Deadline Management

Customer Service

Education

Bachelor's degree

Tools

MS Office

Job description

Role & responsibilities

• Ensure 100% compliance of the Service Level Agreement (SLA) Quality Standards as per the contract with principal.
• Responsible for accurate execution of assigned processes.
• Liaising and building strong relationships with other departments and principal.
• Manage multiple concurrent deadlines.
• Effective use of business tools and applications.
• Prompt resolution of customer queries.
• To assist in the event of delays and disruptions by proactive communication and interaction
• Ensures and provides quality service to both internal and external customers.
• Identify opportunities for change and continuous improvement with implementation of new working practices.

Preferred candidate profile

• 0-3 years of experience in relevant industry
• Graduate with evidence of above average academic and extracurricular achievement.
• Fluent in written and spoken English.
• Advance knowledge of MS Office.

Shift timings

Rotational shift including night shifts

work from office ( 5days a week)

Location Mumbai (andheri east)