Walk-in | Excellent Opportunity For Customer Support Professionals

Tech Mahindra Limited; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Job summary

Tech Mahindra Limited in Hyderabad invites applications for a Customer Support Executive to join our banking process team. Freshers and experienced candidates with strong communication skills are encouraged to apply.

You will handle customer inquiries, provide accurate information, and ensure a smooth service experience. Ideal candidates possess English and Hindi proficiency, basic computer skills, and a customer-centric approach.

Qualifications

• Undergraduate or graduate from any discipline.
• 0–2 years of experience in Customer Service, Banking, BPO, or related domains preferred.
• Freshers are welcome to apply.

Responsibilities

• Handle customer queries and concerns through calls in a professional and courteous manner.
• Understand customer requirements and provide accurate information, guidance, and support.
• Resolve customer issues by identifying root causes, recommending appropriate solutions, and ensuring timely closure.
• Escalate complex or unresolved issues to the relevant departments for prompt resolution.
• Process customer requests and complete transactions accurately while maintaining service quality standards.
• Perform cross-selling activities by identifying customer needs and promoting relevant products/services.
• Maintain high levels of customer satisfaction and adhere to defined service-level agreements (SLAs).
• Ensure compliance with organizational policies and customer service best practices.

Skills

Good communication English

Good communication Hindi

Customer-centric approach

Education

Undergraduate / Graduate from any discipline

Tools

Basic computer knowledge

Job description

Customer Support Executive | Freshers & Experienced | Banking Process

Job Summary

We are looking for dynamic and customer-focused Customer Support Executives to join our team. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, resolving concerns, and ensuring a seamless customer experience. Candidates with excellent communication skills and a passion for customer service are encouraged to apply.

Key Responsibilities

• Handle customer queries and concerns through calls in a professional and courteous manner.
• Understand customer requirements and provide accurate information, guidance, and support.
• Resolve customer issues by identifying root causes, recommending appropriate solutions, and ensuring timely closure.
• Escalate complex or unresolved issues to the relevant departments for prompt resolution.
• Process customer requests and complete transactions accurately while maintaining service quality standards.
• Perform cross-selling activities by identifying customer needs and promoting relevant products/services.
• Maintain high levels of customer satisfaction and adhere to defined service-level agreements (SLAs).
• Ensure compliance with organizational policies and customer service best practices.

Work Schedule

• 5 Days Working
• Rotational Week Offs
• Rotational Day Shifts
• Comfortable working in a dynamic customer service environment.

Eligibility Criteria

Education

• Undergraduate / Graduate from any discipline

Experience

• Freshers are welcome to apply
• 0 to 2 years of experience in Customer Service, Banking, BPO, Financial Services, or related domains preferred

Skills & Requirements

• Good communication skills in English and Hindi.
• Ability to read, write, and communicate effectively in English.
• Regional language proficiency will be an added advantage:
  • English
  • Hindi
  • Tamil
  • Malayalam
  • Kannada

• Basic computer knowledge and telephone etiquette.
• Customer-centric approach with strong problem-solving skills.
• Candidates should meet the required communication assessment standards (Versant/SVAR as applicable).

Interview Location

Divyasree Omega Building, Block C, 1st Floor, Hitech City, Hyderabad

Interview Timings

09:00 AM to 01:00 PM

Important Note

• Candidates must attend the interview in formal attire.
• Entry to the company premises may be restricted for candidates not adhering to the formal dress code.

Contact Details

Uday Teja
[e-mail]