Walk-in | End User Computing

Neurealm Company; Chennai; On-site; INR 350,000 - 550,000; Full time

Job summary

Neurealm Company seeks an EUC support specialist to handle on-site IT issues and end-user computing tasks for clients in Chennai. You will install and configure client systems, respond to requests, and coordinate with OEMs to close hardware and software problems.

The role emphasizes strong client relations, timely ticket resolution (P1/P2), and collaboration with cross-functional teams to keep data centers and projects running smoothly.

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests and providing on-site technical support.
• Coordinating with vendors (OEMs) for hardware issues until closure.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Addressing P1 and P2 ticket issues and offering solutions that meet client needs.
• Repairing hardware malfunctions, software issues, and networking problems.
• Supporting asset management, project activities, and data center operations.
• Coordinating with other teams to resolve complex issues.
• Maintaining strong client relations.
• Tracking work records and compiling job reports.

Job description

Major responsibilities and technical support activities for EUC role.

• Installing and configuring client computer systems.
• Responding to client IT support requests and providing on-site technical support.
• Coordinating with vendors (OEMs) for hardware issues until closure.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Addressing P1 and P2 ticket issues and offering solutions that meet client needs.
• Repairing hardware malfunctions, software issues, and networking problems.
• Supporting asset management, project activities, and data center operations.
• Coordinating with other teams to resolve complex issues.
• Maintaining strong client relations.
• Tracking work records and compiling job reports.

Note: Preferred"Immediate to 15 Days Joiner"