Splz Senior Infra Engineer

Mphasis; Hyderabad; On-site; INR 420,000 - 550,000; Full time

Job summary

Mphasis is seeking an EUC Front Desk and Deskside support specialist in Hyderabad. The role covers walk-in and desk-side requests, IMAC activities, and deployment of new hire devices.

You will work in a 5-day-on-site model with emphasis on Windows 11 and macOS support, plus asset governance and incident management. The ideal candidate has hands-on experience with EUC environments, strong communication, and the ability to operate across office locations.

Qualifications

• Experience in EUC Front Desk, Deskside and Office Field Support.
• Walk-in and service desk request fulfilment.
• IMAC (Install, Move, Add and Change) activities.
• 96% Windows 11 and 15% MAC
• New hire device provisioning and deployment.
• Device break-fix and troubleshooting.
• Hardware replacement and warranty coordination.
• Device recovery and asset collection during offboarding.
• CMDB and asset inventory updates.
• Support for Incident, Change and Problem Management processes.
• Basic administration and support for Microsoft Intune managed devices.
• On-site support across Client office locations.

Responsibilities

• Provide EUC Front Desk and Deskside support to users.
• Fulfil walk-in requests and service desk tickets.
• Carry out IMAC activities for devices.
• Support Windows and Mac environments across offices.
• Prepare devices for new hires and deploy them.
• Troubleshoot device issues and perform break-fix.
• Coordinate hardware replacements and warranties.
• Manage asset recovery during offboarding.
• Update CMDB and asset inventories.
• Support SACM-aligned assets governance.

Skills

Customer service

Communication skills

Shift flexibility

End user computing

Tools

Microsoft Intune

Job description

• Provision of End User Computing (EUC) Front Desk, Deskside and Office Field Support services including:
• Walk-in and service desk request fulfilment.
• IMAC (Install, Move, Add and Change) activities.
• 85% windows 11 and 15% MAC
• New hire device preparation, provisioning, and deployment.
• Device break-fix support and troubleshooting.
• Hardware replacement and warranty coordination.
• Device recovery and asset collection during offboarding activities.
• CMDB and asset inventory updates.
• Compliance with SACM processes and asset governance requirements.
• Support for Incident, Change and Problem Management processes.
• Basic administration and support activities related to Microsoft Intune managed devices.
• Physical onsite support across Client office locations.

Role Description

JD :

• Provision of End User Computing (EUC) Front Desk, Deskside and Office Field Support services including:
• Walk-in and service desk request fulfilment.
• IMAC (Install, Move, Add and Change) activities.
• 85% windows 11 and 15% MAC
• New hire device preparation, provisioning, and deployment.
• Device break-fix support and troubleshooting.
• Hardware replacement and warranty coordination.
• Device recovery and asset collection during offboarding activities.
• CMDB and asset inventory updates.
• Compliance with SACM processes and asset governance requirements.
• Support for Incident, Change and Problem Management processes.
• Basic administration and support activities related to Microsoft Intune managed devices.
• Physical onsite support across Client office locations.

PC Lifecycle Management

• Provision of End User Computing (EUC) Front Desk, Deskside and Office Field Support services including:
• Walk-in and service desk request fulfilment.
• IMAC (Install, Move, Add and Change) activities.
• 85% windows 11 and 15% MAC
• New hire device preparation, provisioning, and deployment.
• Device break-fix support and troubleshooting.
• Hardware replacement and warranty coordination.
• Device recovery and asset collection during offboarding activities.
• CMDB and asset inventory updates.
• Compliance with SACM processes and asset governance requirements.
• Support for Incident, Change and Problem Management processes.
• Basic administration and support activities related to Microsoft Intune managed devices.
• Physical onsite support across Client office locations.

Work model: 5 days from office (Mon–Fri), 9 hours on‑site (includes 1‑hour break). Role requires strong communication skills, customer‑experience orientation, flexibility to work in shifts, and comfort with both system‑based and field work.