Walk in Drive International Voice Process Associates

Firstsource; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Incentives based on performance

Job summary

Firstsource in Bengaluru is hiring for an International Voice Process role. You will handle inbound and outbound calls with international customers, resolve queries, and provide product information to ensure customer satisfaction.

The role requires good English, basic computer skills, and willingness to work UK rotational night shifts. Freshers and experienced candidates can apply with relevant customer support experience considered an advantage.

Qualifications

• Excellent verbal English communication skills.
• Ability to listen actively and respond clearly.
• Strong interpersonal skills for dealing with international customers.
• Basic computer knowledge and typing accuracy.
• Willingness to work in UK rotational night shifts.

Responsibilities

• Handle customer calls professionally and efficiently.
• Resolve queries and provide product/service information.
• Maintain CRM records and follow processes.
• Escalate unresolved issues as needed.

Skills

English communication

Active listening

Interpersonal skills

Basic computer skills

Typing

Night shifts

Job description

International Voice Process

Customer Support Executive / International Voice Process Associate

Job Summary

We are looking for enthusiastic and customer-focused candidates for an International Voice Process role. The candidate will handle inbound/outbound calls with international customers, resolve queries, provide product/service information, and ensure a high level of customer satisfaction.

Key Responsibilities

• Handle customer calls professionally and efficiently
• Resolve customer queries, complaints, and requests
• Provide accurate information about products/services
• Maintain quality standards and call KPIs
• Update customer records in CRM systems
• Escalate unresolved issues to relevant teams
• Follow communication scripts and process guidelines
• Ensure customer satisfaction and positive experience

Required Skills

• Excellent verbal communication in English
• Good listening and interpersonal skills
• Ability to handle international customers politely
• Basic computer knowledge
• Typing and multitasking skills
• Willingness to work in rotational/night shifts

Eligibility

• BE/BTECH/BSC/POSTGRADUATES Freshers are not eligible
• Freshers and experienced candidates can apply
• Prior BPO/Customer Support experience is an advantage

Preferred Qualifications

• Experience in voice support/customer service
• Familiarity with CRM tools
• Strong problem-solving ability

Work Details

• Shift: UK Rotational shifts
• Location: Work from Office
• Week Offs: Rotational
• Salary: Based on experience and company standards
• Attractive incentives based on performance