Walk‑In Drive | International Customer Support (Voice Process)

Infosys BPM Ltd.; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Infosys BPM Ltd. is hiring for Voice Process Professionals to provide International Customer Support from Bengaluru with 1-5 years of experience. The role requires a full-time graduate and willingness to work night shifts, on-site at 100% office mode.

Night shifts with rotational offs are part of this schedule. Responsibilities include handling international voice interactions, resolving queries with empathy, building rapport, and navigating internal systems to deliver solutions.

Qualifications

• International voice support experience
• Willingness to work night shifts
• Any full-time graduate (15 years of education)

Responsibilities

• Handle international customer interactions via voice support
• Resolve queries with empathy and professionalism
• Build customer rapport through active listening
• Deliver solutions by navigating internal systems
• Adapt quickly to tools, technologies, and evolving processes

Skills

Customer-centric communication

Empathetic approach

Professional call handling

Education

Graduation (15 years)

Tools

CRM systems

Job description

Launch Your Career with a Global Leader!

Infosys BPM is hiring Voice Process Professionals for International Customer Support. If you’re passionate about customer interaction, have strong communication skills, and are ready to work with global clients—this opportunity is for you!

Mode: 100% Work from Office

Shifts: Night Shifts | Rotational Week Offs

Experience: 1 - 5 years

Qualification: Any Full‑Time Graduate (15 years of education)

International Voice Support experience

Willingness to work night shifts

What You’ll Do

• Handle international customer interactions via voice support
• Resolve queries with empathy and professionalism
• Build customer rapport through active listening
• Deliver solutions by navigating internal systems
• Adapt quickly to tools, technologies, and evolving processes

General Skills:

Customer‑centric & empathetic approach

Professional call handling

Technical Skills:

Understanding of basic processes & workflows

Quick learner, tech‑savvy, and adaptable

Carry Your Resume. Carry Your ID. Carry Your Ambition.