Walk-in | Customer Service Representative

BIG Language Solutions, Inc.; Dadri; On-site; INR 201,000 - 335,000; Full time

Benefits offered by this job

Work from Office

Rotational shifts

5 days working

Job summary

BIG Language Solutions, Inc. in Noida invites candidates for the CSR International Voice Process walk-in drive on 23rd October 2026 (Friday), from 1:30 PM to 3:00 PM. This is a work-from-office opening with 5 days of work and rotational shifts.

Interested candidates should confirm availability by sending updated resume to [e-mail]. Requirements include fluency in English, prior customer service or translation experience, and strong communication skills.

Qualifications

• Fluency in English (spoken and written).
• Prior experience in customer service, translation, or bilingual support is preferred.
• Strong communication and interpersonal skills with professional handling of conversations.
• Attention to tone, intent and context during calls.
• Experience with interpreting in customer-service environments is a plus.
• Proficiency in using digital tools like Teams and CRMs.

Responsibilities

• Provide real-time verbal interpretation between customers and English-speaking representatives.
• Assist customers in understanding complex processes with clarity and empathy.
• Collaborate with teams across customer journeys and document issues for internal stakeholders.
• Maintain confidentiality and professionalism during calls.
• Support training sessions and meetings as required.

Skills

English proficiency

Customer service

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Digital tools

Education

Graduate

Tools

Microsoft Teams

CRM platforms

Job description

WALK-IN DRIVE | BIG Language Solutions | Noida | CSR INTERNATIONAL VOICE PROCESS | 23rd October 2026 (Friday) | 1:30PM - 3:00PM

Interested candidates are requested to confirm their availability by sharing their updated resume at [e-mail]

1. What is your current CTC in Lacs per annum?
2. What is your expected CTC in Lacs per annum?
3. What is your notice period?
4. How much experience you have in international calling process?

Join BIG Language Solutions

Dates: 23rd October 2026 (Friday)

Time : - 1:30pm - 3:00pm

Experience: 15 years of international voice process

5 days working | Rotational shifts and offs

Need immediate joiners only

Work from Office

Key Responsibilities:

• Provide real-time verbal interpretation between LPE customers and English speaking representatives, ensuring clarity and accuracy.
• Assist customers in understanding complex processes, instructions, or service information with clarity and empathy.
• Partner with the customer team to support interactions across different customer journeys (e.g., support calls, issue resolution).
• Maintain strict confidentiality and professionalism during calls.
• Help document and relay customer issues or needs clearly to internal stakeholders.
• Collaborate with team leads, QA teams, and operations to ensure consistent communication standards are met.
• Support training sessions or meetings involving participants when required.

Required Skills & Qualifications:

• Fluency and strong proficiency in English (spoken and written).
• Prior experience as a customer service agent, translator, or bilingual support agent preferred.
• Strong interpersonal and communication skills with the ability to manage conversations professionally and sensitively.
• Familiarity with interpreting in a customer service or operational environment is a plus.
• High level of attention to detail, particularly in conveying tone, intent, and context accurately.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Comfortable using digital tools such as Microsoft Teams, CRM platforms, or other communication systems.

Preferred Qualifications:

• Graduate
• Experience working with International Call Centres.
• Familiarity with industry-specific terminology (e.g., healthcare, finance, IT) depending on the nature of support. Think global. Think BIG.