Remote Customer Support Representative – Any Form Of US Healthcare Experience Is A Must (Voice Support)

Virtual Lab Tech; India; Remote; INR 207,000 - 234,000; Full time

Job summary

Virtual Lab Tech is seeking Customer Support Representatives to assist a US healthcare client, handling patient or provider inquiries via voice and non-voice channels while adhering to HIPAA and privacy standards. This is a remote, work-from-home role with an India-based candidate in night hours.

You will manage appointments, billing and insurance questions, verify identity, and document interactions accurately while maintaining a professional, empathetic approach.

Qualifications

• Must have fluent English (spoken and written).
• Strong understanding of HIPAA compliance is a plus.
• Willingness to work night shifts (6 PM – 6 AM IST) and have a suitable home setup.

Responsibilities

• Handle inbound/outbound customer interactions (calls).
• Provide accurate information related to appointments, billing, insurance, or general healthcare queries.
• Maintain strict compliance with HIPAA and data privacy standards.
• Verify customer identity before sharing any information.
• Document interactions clearly and accurately in the system.
• Escalate issues as per defined processes when required.
• Maintain a professional, empathetic, and customer-focused approach.

Skills

Fluency in English

HIPAA compliance

Job description

**** FOLLOW OUR VIRTUAL LAB TECH PAGE ON LINKEDIN ****

About the Role

We are looking for Customer Support Representatives to support a US Healthcare client. This role involves handling patient or provider interactions through voice and/or non-voice channels while strictly following US healthcare compliance and privacy standards.

Work Schedule

Must be willing to work between 6:00 PM IST to 6:00 AM IST

Night shift aligned with US business hours

Payout

Voice Process: Rs 160 per hour

Key Responsibilities

• Prior Healthcare Claims experience is preferred!
• Handle inbound/outbound customer interactions (calls)
• Provide accurate information related to appointments, billing, insurance, or general healthcare queries
• Maintain strict compliance with HIPAA and data privacy standards
• Verify customer identity before sharing any information
• Document interactions clearly and accurately in the system
• Escalate issues as per defined processes when required
• Maintain a professional, empathetic, and customer-focused approach

Mandatory Requirements

• Fluency in spoken and written English
• Strong understanding of HIPAA compliance is a plus
• Willingness to work night shifts (Anywhere between 6 PM - 6 AM IST)
• Must have own Windows 11 laptop
• High-speed and stable internet connection
• Quiet and professional work-from-home setup

Preferred Qualifications

Prior experience in US Healthcare customer support

Understanding of US healthcare terminology (insurance, claims, copay, deductible, etc.)

Dual monitor setup (preferred, not mandatory)

Experience in healthcare voice or non-voice BPO processes

This is a remote work-from-home opportunity

Strict adherence to data security and confidentiality policies is required

Performance and compliance are closely monitored