Walk-in | Customer Support Representative

Extensya Services India; Dadri; On-site; INR 216,000 - 360,000; Full time

Benefits offered by this job

Attractive perks & benefits

Job summary

Extensya Services India invites applications for an International Inbound Voice Process role in Noida Sector 3. We welcome freshers or experienced candidates with excellent communication skills to handle international calls and resolve customer queries.

Responsibilities include addressing concerns, providing accurate information, and ensuring effective resolution within process guidelines while maintaining high satisfaction and quality.

Qualifications

• Undergraduate or Graduate fresher or with good communication skills.
• Willing to work in day or rotational shifts.

Responsibilities

• Handle inbound calls from international customers.
• Address queries, concerns, and service requests professionally.
• Provide accurate information and ensure resolution per guidelines.
• Maintain high customer satisfaction and communication quality.
• Meet KPIs related to quality, productivity, and customer experience.

Skills

Communication skills

Education

Undergraduate/Graduate

Job description

Urgent Hiring International Inbound Voice Process

We are looking for enthusiastic and customer-focused candidates to join our International Voice Campaign!

Eligibility: Any Undergraduate/Graduate fresher or experience with excellent communication skills can apply.

Job Description

• Handle inbound calls from international customers.
• Address customer queries, concerns, and service-related requests professionally.
• Provide accurate information and ensure effective resolution within the defined process guidelines.
• Maintain a high level of customer satisfaction and communication quality.
• Meet process KPIs related to quality, productivity, and customer experience.

Location: Noida Sector 3 – Walking distance from Sector 16 Metro Station

Working Days: 5 Days a Week

Shifts: Day Shifts for Females | Rotational Shifts for Males

Salary: Up to 3.60 LPA + Attractive Perks & Benefits