International Customer Support Executive

Shining Stars Institution & travels; Dadri; On-site; INR 258,000 - 430,000; Full time

Job summary

ShiningstarsITPL in Noida is seeking an International Customer Support Executive to join our voice process team. The ideal candidate has at least 6 months of experience handling international customers over voice and excellent communication skills.

You will handle inbound and outbound calls, resolve queries, and maintain accurate customer records with professional communication. Immediate joiners are welcome in a 5-day workweek with rotational shifts.

Qualifications

• Minimum 6 months of experience in an International Voice Process.
• Excellent verbal communication skills in English.
• Willingness to work from the Noida location.
• 5-day working environment preferred.

Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer queries and provide accurate and timely resolutions.
• Deliver a high-quality customer experience through professional and courteous communication.
• Handle customer complaints and escalations effectively.
• Maintain accurate customer records and update relevant information in the system.

Skills

English communication

Customer handling

Problem solving

Voice process

Job description

Hello Job Seekers,

We are looking for an experienced International Customer Support Executive to join our voice process team in Noida. The ideal candidate should have at least 6 months of experience handling international customers over voice and possess excellent communication and customer-handling skills.

Position: International Customer Support Executive Voice Process
Location: Noida (Sector 144)

Salary: Up to 4.3 LPA

Experience: Minimum 6 months of experience in an International Voice Process
Working Days: 5 days a week
Shift: Rotational shifts

Immediate Joiners

Key Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer queries and provide accurate and timely resolutions.
• Deliver a high-quality customer experience through professional and courteous communication.
• Handle customer complaints and escalations effectively.
• Maintain accurate customer records and update relevant information in the system.

Requirements

• Minimum 6 months of experience in an International Voice Process is mandatory.
• Excellent verbal communication skills in English.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in rotational shifts.
• Willingness to work from the Noida location.
• Candidates should be comfortable working in a 5-day working environment.

ShiningstarsITPL