Customer Support Executive

Shining Stars Institution & travels; Sector 10; On-site; INR 366,000 - 438,000; Full time

Benefits offered by this job

Cab Allowance

Job summary

Shining Stars Institution & travels in Noida is seeking an International Voice Process specialist. The role focuses on handling customer calls, delivering clear resolutions, and maintaining professional communication while meeting quality targets.

Applicants should have at least 6 months of international voice experience, strong English skills, and be comfortable with rotational shifts and weekly offs. The position offers 5-day weeks and a cab allowance as part of the package.

Qualifications

• Minimum 6 months of International Voice Process experience.
• Excellent verbal and written communication skills in English.
• Comfortable working in rotational shifts and rotational week offs.

Responsibilities

• Handle customer queries and provide appropriate resolutions over calls.
• Maintain professional and effective communication with customers.
• Understand customer concerns and ensure timely resolution.
• Meet process-specific quality and performance targets.
• Maintain a high level of customer satisfaction and service standards.

Skills

English communication

Education

UG/Graduate/PG

Job description

Hi Job Seekers,

***HIRING FOR AN INTERNATIONAL VOICE PROCESS - Noida Location!***

Mega Hiring for an International Voice Process. If you have strong English communication skills and relevant international voice experience, this opportunity is for you!

• Location: Noida
• Process: International Voice Process

• Experience: Minimum 6 months of experience in an International Voice Process is mandatory
• Education: UG / Graduate / PG

• Working Days: 5 Days Working
• Shifts: Rotational Shifts & Rotational Week Offs
• Salary: Up to 36,000 CTC per month depending on last drawn salary/package
• Cab Allowance: 3,600

Roles & Responsibilities

• Handle customer queries and provide appropriate resolutions over calls.
• Maintain professional and effective communication with customers.
• Understand customer concerns and ensure timely resolution.
• Meet process-specific quality and performance targets.
• Maintain a high level of customer satisfaction and service standards.

Candidate Requirements

• Minimum 6 months of International Voice Process experience.
• Excellent verbal and written communication skills in English.
• Comfortable working in rotational shifts and rotational week offs.