Walk-in | Customer Support Executive - L1

TechPerspect; Dadri; Presencial; INR 179.000 - 201.000; Jornada completa

Descripción de la vacante

TechPerspect Software Pvt. Ltd. (ElectreeFi) is hiring for Technical/Customer Support Executive L1 for a Domestic Voice Process.

The role involves answering and resolving customer queries via calls and emails, with a rotational 9-hour shift from a Noida office (Sector 62). Walk-ins are welcome 10:30 AM to 6:00 PM. Freshers to 3.5 years of experience, any graduate, and strong verbal communication are required.

Formación

• Freshers to 3.5 years of experience.
• Any Graduation accepted.
• Good verbal communication and interpersonal skills.

Responsabilidades

• Answering and resolving customer queries through Calls/Email.
• Follow standard operating process when replying/speaking to the customers.
• Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication for all the queries.
• Be the first point of Contact for all the customer escalations.
• Supporting end customers directly via various communication channels including calls and emails.
• Understand the customer's query and give the best resolution to the customer.
• Troubleshoot and escalade alerts that cannot be resolved to appropriate section.
• Prioritize and handle service requests and incidents.
• Progress issues and provide relevant information for troubleshooting or for clarification.
• Identify opportunities for process improvement and contribute to departmental initiatives.
• Responsible for improving and documenting the technical processes around application support.
• Flexible for emergency support as required.

Conocimientos

Verbal communication

Interpersonal skills

Educación

Any Graduate

Descripción del empleo

TechPerspect Software Pvt. Ltd. (ElectreeFi) is hiring for Technical/Customer Support Executive L1 for a Domestic Voice Process.

Process: Domestic Voice | Non-Sales

Experience: Freshers to 3.5 Years

Qualification: Any Graduate

Required Skill: Good verbal communication and strong interpersonal skills

Work Location: Sector 62, Noida (6 Days - Work From Office)

Shift: Rotational Shift (9 Hours)

Week Off: Rotational

Cab Facility: No Cab Facility

Interview Mode: Walk-In (F2F)

Walk-in Time: 10:30 AM to 6:00 PM

Interview Location:

6th Floor, AWFIS Majestic Signia,

Plot No. A-27, Block A, Industrial Area,

Sector 62, Noida

Landmark: Near IBM Building

Nearest Metro: Electronic City, Noida

Contact Person: Tripti Verma (HR)

Mobile: [phone]

WhatsApp: [phone]

Email: [e-mail]

Salary: - As per Standard (16K for Freshers)

Note: After completion of 6 months, it will be revised based on an individual performance to Rs 18000, and the backlog amount will also be credited as arrears.

JOB DESCRIPTION:

• Answering and resolving customer queries through Calls/Email
• Follow standard operating process when replying/speaking to the customers.
• "Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication for all the queries.
• Be the first point of Contact for all the customer escalations.
• Supporting end customers directly via various communication channels including calls and emails
• Understand the customer's query and give the best resolution to the customer.
• Troubleshoot and escalade alerts that cannot be resolved to appropriate section.
• Prioritize and handle service requests and incidents.
• Progress issues and provide relevant information for troubleshooting or for clarification.
• Identify opportunities for process improvement and contribute to departmental initiatives.
• Responsible for improving and documenting the technical processes around application support.
• Flexible for emergency support as required.