Walk-in | Customer Support Executive - Inbound Process

Imarque Solutions; Chennai; On-site; INR 223,000 - 312,000; Full time

Benefits offered by this job

Bonus opportunities

hikes as per policy

Job summary

iMarque Solutions Private Limited in Chennai seeks a Customer Support Executive to handle inbound calls with professionalism and provide accurate solutions. Fluency in English is preferred and Tamil/other regional language knowledge is welcome.

The role is based at the office in Teynampet, Chennai, with a dayshift from 10:00am to 7:00pm and opportunities for bonuses and hikes as per policy. You will follow scripts, maintain call records, and ensure high customer satisfaction while meeting daily

Qualifications

• Handle inbound customer calls with professionalism.
• Understand customer issues and provide accurate information and solutions.
• Maintain high levels of customer satisfaction through effective communication.

Responsibilities

• Follow company processes, scripts, and quality guidelines.
• Escalate complex issues to the relevant team when required.
• Maintain proper call records and documentation.
• Meet daily/weekly performance targets (call handling time, resolution rate, etc.).

Skills

Inbound calls

Customer service

Communication

Job description

Job Description:

Language : Any regional language (Tamil,Telugu,Malayalam, Kannada)/ Fluency in English preferred.

Location : Teynampet, Chennai

Mode : Work From Office

HR Contact No : Madhu / 9150513774

Roles & Responsibilities :

• Handle inbound customer calls in a professional manner
  


• Understand customer issues and provide accurate solutions or information
  


• Maintain high levels of customer satisfaction through effective communication
  


• Follow company processes, scripts, and quality guidelines
  


• Escalate complex issues to the relevant team when required
  


• Maintain proper call records and documentation
  


• Meet daily/weekly performance targets (call handling time, resolution rate, etc.

Salary: Best in industry+ Bonus + Hikes as per process.

Shift Timings: Dayshift (10:00am to 7:00pm)

Office location - iMarque solution Private Limited,1st floor, Maan Sarovar Tower, 271A, Scheme Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018