Walk in -Malayalam Voice Process

Imarque Solutions; Chennai; On-site; INR 360,000 - 600,000; Full time

Job summary

iMarque Solutions is seeking a customer service professional to handle inbound calls at our Chennai office. The role emphasizes resolving issues with accurate information and maintaining high customer satisfaction through clear communication.

The position operates in a dayshift (10:00am–7:00pm) and reports to the HR/contact team. Bonus and periodic hikes are offered as per process, with a best-in-industry compensation package.

Qualifications

• Handle inbound customer calls in a professional manner.
• Understand customer issues and provide accurate solutions.
• Maintain high levels of customer satisfaction through effective communication.
• Follow company processes, scripts, and quality guidelines.
• Escalate complex issues to the relevant team when required.
• Maintain proper call records and documentation.
• Meet daily/weekly performance targets (call handling time, resolution rate).

Responsibilities

• Handle inbound customer calls professionally.
• Provide accurate solutions or information to customers.
• Maintain high levels of customer satisfaction through effective communication.
• Follow scripts and quality guidelines.
• Escalate complex issues to the relevant team.
• Maintain call records and documentation.
• Meet daily/weekly performance targets.

Job description

Job Description:

Language : Malayalam

Location : Teynampet, Chennai

Mode : Work From Office

HR Contact No : Rupavathi / 7339031711

Roles & Responsibilities :

• Handle inbound customer calls in a professional manner
  
• Understand customer issues and provide accurate solutions or information
  
• Maintain high levels of customer satisfaction through effective communication
  
• Follow company processes, scripts, and quality guidelines
  
• Escalate complex issues to the relevant team when required
  
• Maintain proper call records and documentation
  
• Meet daily/weekly performance targets (call handling time, resolution rate, etc.

Salary: Best in industry+ Bonus + Hikes as per process.

Shift Timings: Dayshift (10:00am to 7:00pm)

Office location - iMarque solution Private Limited,1st floor, Maan Sarovar Tower, 271A, Scheme Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018