Walk-in | Freshers 18k salary Malayalam Voice Process

Imarque Solutions; Chennai; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Bonus

Hikes as per process

Job summary

Imarque Solutions in Chennai is seeking a customer support executive to handle inbound calls and resolve customer issues with professionalism. The role is office-based (work from office) and located at iMarque Solution Private Limited, 1st floor, Maan Sarovar Tower, Subbarayan Nagar, Teynampet, Chennai.

The dayshift runs from 10:00am to 7:00pm and the company offers a best-in-industry salary with a bonus and hikes as per process.

Qualifications

• Handle inbound customer calls in a professional manner.
• Understand customer issues and provide accurate solutions or information.
• Maintain high levels of customer satisfaction through effective communication.
• Follow company processes, scripts, and quality guidelines.
• Escalate complex issues to the relevant team when required.
• Maintain proper call records and documentation.
• Meet daily/weekly performance targets (call handling time, resolution rate, etc.).

Job description

Job Description:

Language : Malayalam

Location : Teynampet, Chennai

Mode : Work From Office

HR Contact No : Rupavathi / 7339031711

Roles & Responsibilities :

• Handle inbound customer calls in a professional manner
• Understand customer issues and provide accurate solutions or information
• Maintain high levels of customer satisfaction through effective communication
• Follow company processes, scripts, and quality guidelines
• Escalate complex issues to the relevant team when required
• Maintain proper call records and documentation
• Meet daily/weekly performance targets (call handling time, resolution rate, etc.

Salary: Best in industry+ Bonus + Hikes as per process.

Shift Timings: Dayshift (10:00am to 7:00pm)

Office location - iMarque solution Private Limited,1st floor, Maan Sarovar Tower, 271A, Scheme Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018