Walk-in | HCLTech Mega Walk-in Drive | 11 & 12th Nov| Inbound Voice

HCL Technologies Limited; Chennai; Presencial; INR 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night shift allowances

Performance incentives

Career progression opportunities

Descripción de la vacante

HCL Technologies Limited in Chennai invites experienced Customer Support Executive to join inbound voice operations. You will handle high-volume customer calls, resolve queries, and provide accurate product information to ensure a smooth support experience.

The role requires 2–4 years of BPO inbound voice experience, excellent English communication, and willingness to work night shifts. Proficiency with CRM tools like Salesforce or Zendesk is preferred; higher secondary or graduate degree is

Formación

• Excellent verbal and written English with active listening abilities.
• Shift flexibility for night shifts.
• Strong critical thinking and multi-tasking under pressure.
• Familiarity with CRM software and basic computer applications.
• Education: 10+2 or graduate degree.

Responsabilidades

• Inbound Call Handling: Manage high-volume incoming customer calls efficiently while maintaining quality standards.
• Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints on first contact where possible.
• Customer Satisfaction: Deliver excellent service to maintain high CSAT and NPS across calls.
• System Logging: Accurately update customer details, interactions, and tickets in the CRM system.
• Escalation Management: Escalate complex issues to internal teams for timely resolution.
• Team Collaboration: Coordinate with QA, trainers and leads to improve call handling performance.

Conocimientos

Communication skills

Night shift flexibility

Problem solving

Technical aptitude

Educación

Higher Secondary or Graduate

Herramientas

Salesforce

Zendesk

Descripción del empleo

Walk-in Drive for Customer Support Executive / Sr. Executive Inbound Operations (Voice Process)

Work Location:Shollingnallur, Chennai

Shift - US Shift

Experience - 2 to 4 Years

Designation - Senior Process Executive

Interview Date: 11 & 12 Nov,26

Interview Timings: 11:00AM - 1:100PM

Interview Venue:

Sandhya Infocity Limited Navalur

• Registered Address:
  No.33, Rajiv Gandhi Salai, Old Mahabalipuram Road (OMR), Navalur

HR SPOC: Suryapriya

Job Overview

We are looking for an experienced Customer Support Executive to join our inbound voice operations team in Chennai. In this role, you will handle incoming calls from customers, resolve queries, provide accurate product/service information, and deliver a smooth support experience.

Key Responsibilities

Inbound Call Handling: Manage high-volume incoming customer calls efficiently while maintaining quality standards and compliance protocols.

Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints or service requests on first contact (FCR) whenever possible.

Customer Satisfaction: Deliver excellent service to maintain high CSAT and NPS scores across calls.

System Logging: Accurately update customer details, interactions, call logs, and tickets in the CRM system.

Escalation Management: Escalate complex issues or unresolved queries to appropriate internal teams or team leads for timely resolution.

Team Collaboration: Work closely with quality analysts, trainers, and team leads to continuously improve call handling performance.

Requirements & Qualifications

Experience: 2 to 4 years of proven hands-on experience in inbound voice customer support operations (International or Domestic BPO background preferred).

Communication Skills: Excellent verbal and written English communication skills with clear pronunciation and active listening abilities.

Shift Flexibility: 100% comfortable working dedicated night shifts.

Problem-Solving Skills: Strong critical thinking, ability to multitask under pressure, and quick decision-making on live calls.

Technical Aptitude: Familiarity with CRM software (e.g., Salesforce, Zendesk), call center tools, and basic computer applications.

Education: Minimum Higher Secondary (10+2) or any Graduate degree.

Work Location & Benefits

Location: Chennai (On-site)

Perks: Night shift allowances, performance incentives, and career progression opportunities.