Walk-in | Customer support Executive Tamil voice process

Imarque Solutions; Chennai; On-site; INR 150,000 - 250,000; Full time

Job summary

Imarque Solutions in Chennai is seeking a Customer Support Executive to handle customer queries and resolve issues while ensuring a positive experience. The role requires effective communication and teamwork in a fast-paced environment.

Freshers are welcome; candidates with prior customer support experience will be preferred. Salary offered ranges from 1.5 LPA to 2.5 LPA, with a 9:30 AM to 6:30 PM shift and rotational weekly offs.

Qualifications

• Strong verbal and written communication skills.
• Ability to understand customer concerns and provide solutions.
• Good customer-handling and problem-solving abilities.
• Willingness to learn and adapt in a team environment.

Responsibilities

• Handle customer queries via calls, emails, and chat.
• Understand concerns and provide appropriate solutions.
• Resolve issues professionally within timelines.
• Follow up to ensure satisfactory resolution.
• Maintain accurate records of interactions.
• Coordinate with internal teams for resolution.
• Achieve defined customer service targets.
• Escalate complex issues to the relevant team or supervisor.

Skills

Verbal communication

Written communication

Customer handling

Problem solving

Team player

Freshers welcome

Tools

Basic computer knowledge

Job description

Job Description:

We are looking for a Customer Support Executive to join our team in Chennai. The candidate will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer queries through calls, emails, and chat.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer issues professionally and within the required timeline.
• Follow up with customers to ensure satisfactory resolution.
• Maintain accurate records of customer interactions.
• Coordinate with internal teams for issue resolution.
• Achieve assigned customer service and performance targets.
• Escalate complex issues to the concerned team or supervisor.

Candidate Profile:

• Good verbal and written communication skills.
• Good customer-handling and problem-solving skills.
• Basic computer knowledge.
• Positive attitude and willingness to learn.
• Ability to work in a team environment.
• Freshers are welcome to apply.
• Candidates with customer support experience will be preferred.

Job Details:

• Salary: 1.5 LPA 2.5 LPA
• Location: Chennai
• Shift Timing: 9:30 AM – 6:30 PM
• Weekly Off: Rotational
• Employment: Full-time

Interested candidates can contact: Deepika - 8790453910