Walk-in | Customer Support Executive - Day Shift | Freshers & Experienced

Sutherland; Navi Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Sutherland in Navi Mumbai invites motivated candidates for the Day Shift Voice Process as Customer Support Executives. Freshers and experienced professionals are welcome to apply; immediate joining available.

You will handle voice calls, resolve queries, and maintain customer records while meeting productivity and quality targets. This role requires 12th Pass or graduate, good English/Hindi, and a team-oriented, learning mindset.

Qualifications

• 12th Pass or graduate required; freshers or experienced encouraged.
• Excellent verbal communication in English and Hindi.
• Basic computer skills and good listening abilities.
• Ability to work in a team.
• Positive attitude and willingness to learn.

Responsibilities

• Handle customer queries and provide support through voice calls.
• Attend inbound/outbound customer calls professionally.
• Understand customer concerns and provide appropriate solutions.
• Maintain a positive and professional conversation with customers.
• Resolve customer queries within defined process guidelines.
• Maintain accurate records of customer interactions.
• Follow company policies, quality standards, and calling procedures.
• Achieve productivity, quality, and customer satisfaction targets.
• Escalate complex customer issues to the appropriate team when required.

Skills

Verbal communication

Listening skills

Teamwork

English/Hindi proficiency

Basic computer knowledge

Education

12th Pass / Graduate

Job description

We are hiring Customer Support Executives for our Day Shift Voice Process. Freshers and experienced candidates are welcome to apply.

Key Responsibilities

• Handle customer queries and provide support through voice calls.
• Attend inbound/outbound customer calls professionally.
• Understand customer concerns and provide appropriate solutions.
• Maintain a positive and professional conversation with customers.
• Resolve customer queries within the defined process guidelines.
• Maintain accurate records of customer interactions.
• Follow company policies, quality standards, and calling procedures.
• Achieve assigned productivity, quality, and customer satisfaction targets.
• Escalate complex customer issues to the appropriate team when required.

Eligibility

• Freshers and experienced candidates can apply.
• Minimum qualification: 12th Pass / Graduate.
• Good verbal communication skills in English/Hindi.
• Basic computer knowledge.
• Good listening and customer-handling skills.
• Positive attitude and willingness to learn.
• Ability to work in a team environment.

Job Details

• Experience: 05 Years
• Process: Voice Process
• Shift: Day Shift
• Employment Type: Full-Time
• Location: Airoli, Navi Mumbai.
• Salary: Competative Salary + Incentives
• Weekly Off: 5 days working 2 rotational off
• Joining: Immediate / As per notice period