Hiring For 5 - Days Working For Customer Support Role - Day Shift

Tech Mahindra; Navi Mumbai; On-site; INR 185,000 - 246,000; Full time

Job summary

Tech Mahindra in Navi Mumbai (Airoli) is hiring for a Customer Service Executive in an inbound voice process. Freshers and experienced candidates are welcome, with shifts from 8:00 AM to 8:00 PM and 9 working hours plus an hour break.

Salary ranges from 16,600 to 22,000 INR in-hand per month depending on experience, with immediate joining available. The role focuses on handling inbound calls, resolving queries, and delivering high-quality customer service, without sales targets.

Qualifications

• Fresh or experience in customer service welcome.
• Inbound voice process, non-sales, non-target based.
• Willingness to work in rotational shifts.

Responsibilities

• Handle inbound customer calls professionally.
• Understand and resolve customer concerns.
• Document interactions and update records accurately.
• Escalate unresolved issues to appropriate team.

Skills

Verbal communication

Basic computer knowledge

Customer service

Patience

Problem solving

Rotational shifts

Education

Any Graduate

Job description

Job Opening: Customer Service Executive (Voice Process - Inbound)

Position Details:

Job Title: Customer Service Executive - Voice Process (Inbound)

Location: Airoli, Navi Mumbai

Industry: BPO / Customer Service

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

Job Summary:

We are hiring enthusiastic and customer-focused individuals for an Inbound Customer Service Voice Process. The role involves handling incoming customer calls, resolving customer queries, providing accurate information, and ensuring a positive customer experience.

This is a non-sales, non-target-based process, making it an excellent opportunity for both freshers and experienced candidates looking to build a career in customer service.

Key Responsibilities:

• Handle inbound customer calls professionally and efficiently.
• Understand customer concerns and provide appropriate resolutions.
• Deliver exceptional customer support while maintaining service quality standards.
• Accurately document customer interactions and update records.
• Escalate unresolved issues to the concerned team when necessary.
• Ensure customer satisfaction through timely and effective communication.
• Follow organizational guidelines, compliance standards, and process requirements.
• Maintain a positive attitude and professional approach during customer interactions.

Educational Qualification:

• Any Graduate can apply.

Experience:

• Freshers are welcome.
• Candidates with customer service or voice process experience are preferred.
• Both freshers and experienced candidates are eligible.

Skills Required:

• Good verbal communication skills.
• Basic computer knowledge.
• Strong customer service orientation.
• Ability to handle customer queries with patience and professionalism.
• Problem-solving skills.
• Willingness to work in rotational shifts.

Shift Details:

• Shift Window: 8:00 AM to 8:00 PM
• Any 10-hour shift
• 9 working hours + 1-hour break

Salary & Benefits:

Freshers to 11 Months Experience = 16,600 In-Hand Salary per month

Candidates with 12m Experience = 19.2k In-Hand Salary per month

Candidates with 24m experience = 22k in hand per month

Interview Process:

1. HR Round
2. Operations Round
3. Client Round

Contact Details:

Name: HR Siddhi Mochemadkar

Contact: 8291223483