Walk-in | Customer Support Executive

Atria Convergence Technologies (ACT)

Hyderabad

On-site

INR 240,000 - 320,000

Full time

3 days ago

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Job summary

Atria Convergence Technologies (ACT) Hyderabad is hiring for a Customer Service Executive responsible for resolving customer queries on calls and emails with a focus on delivering high-quality service. You will ensure timely ticket closure within prescribed TAT and provide speedy resolutions with strong communication.

The role requires 1-3 years in customer service or call center settings, good interpersonal and multilingual abilities (English, Telugu, Hindi an added advantage), and a graduate

Qualifications

Graduate or equivalent.
1-3 years in customer service or call center.
Strong communication skills.
Languages like English, Telugu; Hindi an added advantage.

Responsibilities

To provide customer satisfaction on every call / e-mail.
To ensure closure of the ticket / e-mail within the prescribed TAT
To provide speedy resolution
To resolves product or service problems by clarifying the customer's complaint

Skills

Customer service

Call center

Communication skills

Multilingual

Education

Graduate

Job description

Reporting to: Team Leader Customer Service

Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she shall be closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution

Role Description

To provide customer satisfaction on every call / e-mail.
To ensure closure of the ticket / e-mail within the prescribed TAT
To provide speedy resolution
Willingness to work in rotational Off & rotational Shifts
To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Education: Graduate or equivalent

Work Experience

Minimum of 1 - 3 Years of work experience
Experience in customer service or call center background is preferred
Strong communication skills
Good interpersonal skills
Knowledge of multiple languages like English, Telugu, Hindi will be an added advantage.

Role: Customer Service Industry

Education UG: Any Graduatetment: Customer Success, Service & Operations Employment

Type: Full Time, Permanent Role

Category: Customer Success, Service & Operations - Other

Education UG: Any Graduate

Role: Voice / Blended

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