Walk-in | Customer Support Executive

Cold Brew Tech; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Cold Brew Tech is seeking a Customer Support Executive (Chat Process) based in Bangalore to handle inquiries via chat and email. You will resolve issues, manage tickets using CRM, and escalate complex cases to internal teams while maintaining accurate records and meeting SLAs.

Ideal candidates have 1+ years of experience in customer support, strong English writing and regional language skills, good typing speed, and the ability to multi-task in a fast-paced environment.

Qualifications

• 0-2 years of experience in customer support or related role.
• Excellent written English and at least one regional language.
• Strong typing speed and ability to manage multiple conversations.
• Graduate in any discipline.
• Experience in non-voice/chat support or e-commerce/customer operations.
• Basic knowledge of Excel/Google Sheets.

Responsibilities

• Handle customer queries via chat and email in a timely and professional manner.
• Resolve issues by understanding customer concerns and providing effective solutions.
• Manage and track customer tickets using CRM tools.
• Escalate complex cases to internal teams and ensure timely resolution.
• Maintain accurate records of customer interactions and follow-ups.
• Identify recurring issues and suggest process improvements.
• Meet individual and team SLAs and customer satisfaction targets.
• Ensure clear, empathetic, and solution-oriented communication with users.

Skills

English writing

Regional languages

Typing speed

Multitasking

Problem solving

Empathetic communication

Education

Graduate degree

Tools

CRM software

Excel/Google Sheets

Job description

Role & responsibilities

Role: Customer Support Executive (Chat Process)

Location: Bangalore

Experience: 0-2 Years

Key Responsibilities:

• 1. Handle customer queries via chat and email in a timely and professional manner
• 2. Resolve issues by understanding customer concerns and providing effective solutions
• 3. Manage and track customer tickets using CRM tools
• 4. Escalate complex cases to internal teams and ensure timely resolution
• 5. Maintain accurate records of customer interactions and follow-ups
• 6. Identify recurring issues and suggest process improvements
• 7. Meet individual and team SLAs and customer satisfaction targets
• 8. Ensure clear, empathetic, and solution-oriented communication with users

Who can apply

Only those candidates can apply who:

• 1. have minimum 1 years of experience

Other requirements

• 1. 6 months to 2 years of experience in customer support, customer success, or a client-facing role
• 2. Strong written communication skills in English and at least one regional language (Hindi, Telugu, Kannada)
• 3. Excellent typing speed and ability to manage multiple conversations simultaneously
• 4. Strong problem-solving skills with attention to detail
• 5. Comfortable working in a fast-paced, target-driven environment
• 6. Graduate in any discipline
• 7. Prior experience in non-voice support, chat support, or e-commerce/customer operations
• 8. Basic knowledge of Excel/Google Sheets
• 9. Additional regional language proficiency