Walk-in | Customer Support Associate

Tech Mahindra Limited; Bidhannagar; On-site; INR 180,000 - 240,000; Full time

Job summary

Tech Mahindra Limited in Kolkata is seeking a Customer Support Associate for a voice process role with 100% office work. The position offers permanent status and requires handling customer inquiries via voice calls in English and Hindi.

The ideal candidate should have a minimum graduation, strong communication skills, and a customer‑oriented mindset. Working hours are 9:00 to 21:00 with a 1‑hour break; walk‑in interviews will be conducted for freshers and experienced applicants.

Qualifications

• Minimum graduation completed.
• Freshers or experienced can apply.
• Excellent verbal communication in English & Hindi.
• Customer-oriented approach.
• Willing to work 9:00 to 21:00 with a 1‑hour break (10 hours).

Responsibilities

• Resolve customer queries via voice calls.
• Provide information and solutions to customer inquiries.

Skills

Verbal English

Verbal Hindi

Typing 30 WPM

Customer orientation

Work timing flexibility

Education

Graduation

Job description

We are currently having openings in our Voice Process 100% work from office in permanent mode.

Designation-

Customer Support Associate.

Job Profile-

Have to resolve customers query Voice Call

Mandatory Criteria-

• Min Graduaction.
• Both fresher & experienced can apply
• Excellent verbal communication skill in English & Hindi without major MTI for Voice process
• Customer Orientation.
• Between 09:00am 09:00pm, 10 hours of the day, 9 hrs. work and 1-hour break
• No planned leave for upcoming 3 months after joining
• 5 Days working 2 days’ rotational week off
• Should have a typing speed of 30WPM with 90% accuracy

Interview Structure-

• HR round - General check. –
• Typing Test
• OPS round – General Check
• Voice Versant (V4 and above)
• Client Round – Video Call

Documents Required –

• Education Mark sheets
• Aadhar Card
• Pan Card
• Offer letter, Exp Letter & last 3 months pay slips (for experienced people only)

Location details for Walkin interview:

Tech Mahindra, DLF2, 4th Floor, Block C, Rajarhat, Kolkata-700156(Opposite of Geetanjali)

Candidates need to carry CV & Aadhar card(Government id card)