Walk-in | Customer Service Executive

On Direct Marketing Services; Koregaon Park; Vor Ort; INR 250.000 - 400.000; Vollzeit

Zusammenfassung

On Direct Marketing Services is seeking a Customer Service Executive in Koregaon Park, Pune. The role involves handling queries via calls, WhatsApp, email, and social media, ensuring a smooth customer experience in a fast-paced fashion and e-commerce setting.

The ideal candidate has at least 1 year of customer service experience and strong communication skills. Must be comfortable working six days a week and be proactive in resolving issues to maintain brand satisfaction.

Qualifikationen

• 1 year of experience in Customer Service / Customer Support.
• Fashion, E-commerce, or Retail experience is a plus.
• Good verbal and written communication skills.
• Comfortable working 6 days a week.

Aufgaben

• Handle customer queries through calls, WhatsApp, email, and social media.
• Assist customers with product, order, payment, delivery, exchange, and return-related queries.
• Track orders and coordinate with internal teams for timely resolution.
• Handle customer complaints professionally and ensure quick resolution.
• Maintain accurate records of customer interactions and issues.
• Coordinate with operations and logistics teams when required.
• Understand customer concerns and provide appropriate solutions.
• Maintain a positive and professional brand experience across all customer interactions.

Kenntnisse

Customer Service

Communication

Problem Solving

Multitasking

Tools

MS Office

Google Workspace

Jobbeschreibung

About the Role

We are looking for a Customer Service Executive who enjoys interacting with people and understands the fast-paced world of fashion and e-commerce. The role involves handling customer queries, resolving concerns, and ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle customer queries through calls, WhatsApp, email, and social media.
• Assist customers with product, order, payment, delivery, exchange, and return-related queries.
• Track orders and coordinate with internal teams for timely resolution.
• Handle customer complaints professionally and ensure quick resolution.
• Maintain accurate records of customer interactions and issues.
• Coordinate with the operations and logistics teams when required.
• Understand customer concerns and provide appropriate solutions.
• Maintain a positive and professional brand experience across all customer interactions.

Requirements

• Minimum 1 year of experience in Customer Service / Customer Support, preferably in Fashion, E-commerce, or Retail.
• Good verbal and written communication skills.
• Comfortable working for 6days
• Customer-oriented approach with good problem-solving skills.
• Comfortable handling multiple queries and tasks simultaneously.
• Basic knowledge of e-commerce order management and customer support processes.
• Good working knowledge of MS Office / Google Workspace.
• Should be proactive, patient, and comfortable working in a fast-paced environment.