Walk-in | Customer Relationship Executive

Riddhi Siddhi Designs & Services; Mangaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Riddhi Siddhi Designs & Services is seeking a proactive Customer Relationship Management (CRM) Executive to build and maintain strong customer engagement. You will handle post-order interactions, ensure satisfaction, address queries, and support timely payment collection while delivering exceptional after-sales service.

The role requires excellent communication, strong follow-up, and the ability to coordinate with internal teams to resolve issues and deliver tailored solutions.

Qualifications

• Excellent verbal and written communication skills.
• Strong follow-up and coordination ability.
• Problem-solving mindset with ability to handle client situations effectively.
• Proactive and responsive attitude.
• Good understanding of company products/services.

Responsibilities

• Follow up on customer leads after order placement.
• Provide after-sales service to maintain high client satisfaction.
• Collect and document client feedback for service improvement.
• Manage servicing from order confirmation to payment collection.
• Address and resolve client queries, concerns and complaints promptly.
• Provide accurate information about products/services to clients.
• Act as primary contact for clients and raise issues when required.
• Understand client requirements and deliver suitable solutions timely.
• Maintain strong communication with internal teams.

Skills

Verbal & written comms

Follow-up & coordination

Problem-solving

Proactive & responsive

Product/services knowledge

Job description

Role & responsibilities

Job description:

We are looking for a proactive and customer-focused Customer Relationship Management Executive (CRM) to build and maintain strong customer engagement. The role involves managing customer interactions post-order, ensuring satisfaction, addressing queries, and supporting timely payment collection while delivering exceptional after-sales service.

Key Responsibilities

• Ensure all customer leads are effectively followed up after order placement.
• Provide consistent after-sales service to maintain high client satisfaction.
• Actively collect and document genuine client feedback for service improvement.
• Manage client servicing from order confirmation until payment collection.
• Address and resolve all client queries, concerns, and complaints promptly.
• Provide accurate information and guidance about company products/services.
• Act as the primary point of contact for clients and raise issues when required.
• Understand client requirements and deliver suitable solutions in a timely manner.
• Maintain strong communication and coordination with internal teams.

Preferred candidate profile

• Excellent verbal and written communication skills like emails and MS office.
• Strong follow-up and coordination ability
• Problem-solving mindset with the ability to handle client situations effectively
• Proactive and responsive attitude
• Good understanding of company products/services