Walk-in | Customer Relationship Executive

SOBHA; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SOBHA in Bangalore is seeking an experienced CRM professional to manage post-booking to handover processes, coordinate with legal and accounts, and ensure smooth customer journeys in real estate projects.

The ideal candidate has a BE in Civil Engineering or an MBA, 10–15 years in CRM/post-sales, excellent communication, and proficiency with MS Office and CRM systems; willingness to coordinate with multiple departments and maintain accurate MIS on payments and status.

Qualifications

• BE Civil Engineering or MBA with relevant CRM/post-sales exposure.
• 10–15 years of experience in CRM, post-sales operations or customer servicing in real estate or related industries.
• Excellent communication and interpersonal skills; detail-oriented; able to manage multiple tasks.

Responsibilities

• Manage customer interactions from post-booking to handover of property.
• Coordinate with legal and accounts departments for documentation and execution of agreements.
• Ensure timely collection of payments as per the schedule and follow up with customers.
• Coordinate with internal departments like Projects, Sales, Legal, and Finance for customer requirements.
• Address customer queries and complaints and provide timely resolutions within defined TAT.
• Prepare MIS reports on customer payments, agreement status and communications.
• Assist in planning and executing customer engagement activities and events.
• Manage CRM systems and ensure accurate data entry and documentation.

Skills

CRM capabilities

Communication skills

MS Office

CRM software

Team collaboration

Attention to detail

Education

BE Civil Engineering

MBA (Any Specialization)

Tools

CRM software

MS Excel

Job description

Position: CRM
PLACE OF POSTING: Bangalore

EDUCATIONAL BACKGROUND

Bachelor of Engineering (B.E.) in Civil Engineering / Master of Business Administration (Any Specialization)

WORK EXPERIENCE

• Industry: Real Estate, Property Development, or Customer Service-orientated industries
• Area of Experience: Customer Relationship Management, Client Servicing, Post-Sales Operations
• Years of Experience: 1015 years

PERSONAL ATTRIBUTES

• Excellent communication and interpersonal skills
• Strong problem-solving ability and customer-centric attitude
• High attention to detail and organisational skills
• Ability to handle multiple tasks and deadlines
• Proficient in MS Office and CRM software tools
• Team player with a proactive approach

RESPONSIBILITIES

• Manage customer interactions from post-booking to handover of property.
• Handle documentation, agreement execution, and coordination with legal and accounts departments.
• Ensure timely collection of payments as per the agreed schedule and follow up with customers.
• Coordinate with internal departments like Projects, Sales, Legal, and Finance for customer requirements.
• Address customer queries and complaints and provide appropriate resolutions within TAT (Turn Around Time).
• Prepare and maintain MIS reports related to customer payments, agreement status, and communications.
• Assist in planning and executing customer engagement activities and events.
• Manage CRM systems and ensure accurate data entry and documentation.