Walk-in | Customer Relationship Executive

Confident Group; Bengaluru; On-site; INR 500,000 - 600,000; Full time

Job summary

Confident Group in Bengaluru is seeking an experienced Customer Support Executive with 3+ years in real estate CRM to manage client relationships from booking to possession and post-sales support.

The role involves handling inquiries across calls and emails, coordinating with Sales, Legal, Accounts, and Project teams, resolving complaints, maintaining customer records, and ensuring a smooth property buying experience with timely updates on progress and documentation.

Qualifications

• 3+ years of experience in Real Estate Customer Support/CRM.
• Experience with bookings, documentation, possession processes, and post-sales support.
• Excellent communication skills in English (verbal & written).
• Ability to handle escalations, maintain records, and coordinate with multiple internal teams.

Responsibilities

• Handle customer queries through phone and email.
• Manage customer relationships from booking to possession and post-sales support.
• Coordinate with Sales, CRM, Legal, Accounts and Project teams to resolve issues.
• Provide project progress updates, payment schedules, documentation, and possession timelines.
• Handle grievances professionally and ensure timely resolution.
• Maintain accurate customer records, logs, and reports.
• Assist with booking formalities, agreements, payments, and registrations.
• Manage customer feedback and ensure high satisfaction.
• Follow up on pending payments, documentation, and handover requirements.
• Prepare daily/weekly/monthly customer support and grievance reports.
• Escalate issues and close within defined timelines.
• Ensure effective coordination between customers and internal stakeholders.

Skills

Verbal & written communication

CRM & customer relationship management

Problem solving

Coordination & follow-up

MS Office & Excel

CRM software

Education

Graduate in any discipline

Tools

MS Excel

MS Office

CRM software

Job description

# Job Description Customer Support Executive (Real Estate)

*Job Title:* Customer Support Executive / Senior Customer Support Executive

*Department:* Customer Relationship Management (CRM)

*Industry:* Real Estate

*Experience:* 3-5 Years

*Employment Type:* Full-Time

*Location:* Bangalore

*Qualification:* Graduate in any discipline

Job Summary

We are looking for an experienced Customer Support Executive with recent 3+ years of experience in the real estate industry. The candidate will be responsible for managing customer queries, handling client relationships, coordinating with internal departments, resolving customer complaints, and ensuring a smooth customer experience throughout the property buying and post-sales process.

Key Responsibilities

• Handle customer queries, concerns, and complaints through phone calls, emails, and other communication channels.
• Manage customer relationships from booking to possession and post-sales support.
• Coordinate with the Sales, CRM, Legal, Accounts, and Project teams to resolve customer issues.
• Provide regular updates to customers regarding project progress, payment schedules, documentation, and possession timelines.
• Handle customer grievances professionally and ensure timely resolution.
• Maintain accurate customer records, communication logs, and complaint-tracking reports.
• Assist customers with booking formalities, agreement documentation, payment follow-ups, and registration processes.
• Manage customer feedback and ensure high levels of customer satisfaction.
• Follow up with customers regarding pending payments, documentation, and other property-related requirements.
• Prepare daily, weekly, and monthly customer support and grievance reports.
• Handle escalated customer issues and ensure appropriate closure within defined timelines.
• Ensure effective coordination between customers and internal stakeholders.

Required Skills & Competencies

• Minimum 3 years of experience in Customer Support / Customer Relationship Management in the Real Estate industry.
• Strong verbal and written communication skills.
• Good knowledge of real estate sales, booking, documentation, and possession processes.
• Excellent customer-handling and problem-solving abilities.
• Ability to manage customer escalations and resolve complaints.
• Strong coordination and follow-up skills.
• Proficiency in MS Excel, MS Office, CRM software, and email communication.
• Ability to work under pressure and manage multiple customer requests.
• Strong interpersonal and relationship-management skills.

Preferred Candidate Profile

• Experience in residential or commercial real estate projects.
• Prior experience handling customer relationships in a builder/developer company.
• Knowledge of property documentation, payment follow-ups, registration, and handover procedures.
• Ability to independently manage customer queries and escalations.

Key Performance Indicators (KPIs)

• Customer satisfaction and feedback ratings.
• Timely resolution of customer complaints.
• Customer query response and closure time.
• Effective coordination and follow-up.Accuracy of customer records and reports.
• Reduction in pending and escalated customer complaints.

*Experience Required:* 3+ Years in Real Estate Customer Support / CRM.