CRM Senior Executive

Trifecta Projects; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Best in the Market Salary

PF and statutory benefits

Growth opportunities

Growth opportunities

Job summary

A leading real estate company in Bengaluru is looking for a CRM Senior Executive to manage customer relationships from booking to handover. This role entails strong coordination, documentation, and customer service skills. The ideal candidate should possess 3-7 years of CRM experience and knowledge of the booking and handover processes. The company offers a full-time position with competitive pay and growth opportunities.

Qualifications

• 3–7 years of CRM experience in real estate.
• Knowledge of booking, registration & handover process.
• Knowledge of booking, registration and handover processes.
• Strong communication and coordination skills.

Responsibilities

• Manage customers from booking till possession.
• Maintain accurate records in CRM systems.
• Coordinate with Sales, Legal, Finance, and Project teams.
• Prepare demand letters, receipts, statements, and agreements.
• Track payment schedules and follow up with customers.
• Handle customer queries, complaints, and escalations.
• Coordinate registrations, handovers, and documentation.
• Prepare MIS reports for management.

Skills

Customer service skills

Communication skills

Coordination skills

Education

Any Graduate / MBA preferred

MBA preferred

Job description

Job Summary

We are hiring a CRM Senior Executive to manage customer relationships from booking to handover for our real estate projects at Sarjapur, Bangalore. The role requires strong coordination, documentation, and customer service skills.

Key Responsibilities

• Manage customers from booking till possession
• Maintain accurate records in CRM systems
• Coordinate with Sales, Legal, Finance, and Project teams
• Prepare demand letters, receipts, statements, and agreements
• Track payment schedules and follow up with customers
• Handle customer queries, complaints, and escalations
• Coordinate registrations, handovers, and documentation
• Prepare MIS reports for management

Qualifications & Skills

• Any Graduate / MBA preferred
• 3–7 years of CRM experience in real estate
• Knowledge of booking, registration & handover process
• Strong communication and coordination skills

Salary & Benefits

• Best in the Market Salary
• ✔ Full-time, on-role employment
• ✔ PF and statutory benefits
• ✔ Growth opportunities

To apply for this position, please send your updated CV to H [e-mail]