Travel Customer Support Executive

Expert Staffing Solutions New Delhi; Gurugram District; On-site; INR 250,000 - 350,000; Full time

Job summary

Expert Staffing Solutions New Delhi is seeking a travel support agent to handle inquiries related to bookings, cancellations, and modifications. You will use Amadeus/Sabre to process requests and resolve issues promptly, while maintaining strong product knowledge to offer informed solutions to customers.

You will collaborate with internal teams to resolve complex complaints and provide excellent support across email, chat, and non-voice channels, with rotational shifts including weekends and

Qualifications

• 0-5 years in customer service/call center roles.
• GDS systems (Amadeus/Sabre) knowledge and US process familiarity.
• Strong English communication for international clients.
• Rotational shifts including weekends/holidays.

Responsibilities

• Handle customer inquiries related to travel bookings, cancellations, and modifications with accuracy and efficiency.
• Utilize Amadeus/Sabre system for processing travel requests and resolving issues promptly.
• Maintain high levels of product knowledge to provide informed solutions to customers.
• Collaborate with internal teams to resolve complex customer complaints.
• Provide exceptional customer support to clients through various communication channels (email, chat, non-voice).

Skills

Customer service

English communication

Tools

Amadeus/Sabre

Job description

Roles and Responsibilities

• Handle customer inquiries related to travel bookings, cancellations, and modifications with accuracy and efficiency.
• Utilize Amadeus/Sabre system for processing travel requests and resolving issues promptly.
• Maintain high levels of product knowledge to provide informed solutions to customers.
• Collaborate with internal teams to resolve complex customer complaints.
• Provide exceptional customer support to clients through various communication channels (email, chat, and non-voice process).

Desired Candidate Profile

• 0-5 years of experience in a similar role or industry (customer service/call center).
• Strong understanding of BPO processes, GDS systems (Amadeus/Sabre), and US process procedures.
• Excellent English language proficiency for effective communication with international clients.
• Ability to work on rotational shifts including weekends and holidays as per business requirements.