Executive Collection Officer

Mahindra Finance; Chennai District, Kanchipuram, Karaikal District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Performance incentives

PF/ESI benefits

Job summary

Mahindra Finance is seeking a Collection Executive to manage overdue and nonperforming customer accounts in Chennai. The role involves field visits, follow-ups for repayments, and negotiating settlement plans to recover EMIs.

You will maintain documentation, educate customers on terms, and coordinate with internal teams to resolve disputes, while achieving monthly targets in a dynamic environment.

Qualifications

• Minimum 1 year of experience in collections.
• Strong communication and negotiation skills.
• Two-wheeler with valid driving license.
• Local language proficiency preferred.
• Basic MS Excel knowledge.

Responsibilities

• Conduct field visits and follow-ups for overdue/NPA customers.
• Ensure timely recovery of EMIs and closure of delinquent accounts.
• Maintain accurate records of all collection efforts.
• Coordinate with internal teams for dispute resolution.
• Educate customers on repayment terms and settlement procedures.
• Achieve assigned monthly collection targets.

Skills

Communication

Negotiation

Two-wheeler

Local language

MS Excel

Job description

Role & responsibilities:

We are looking for a Collection Executive to manage overdue and nonperforming customer accounts. The role includes conducting field visits, following up for repayments, negotiating settlement plans, and maintaining accurate documentation.

Key Responsibilities:

• Conduct field visits and follow-ups for overdue/NPA customers.
• Ensure timely recovery of EMIs and closure of delinquent accounts.
• Maintain accurate records of all collection efforts.
• Coordinate with internal teams for dispute resolution.
• Educate customers on repayment terms and settlement procedures.
• Achieve assigned monthly collection targets.

Required Skills & Qualifications:

• Minimum 1 year of experience in collections.
• Strong communication and negotiation skills.
• Twowheeler with valid driving license.
• Local language proficiency preferred.
• Basic MS Excel knowledge.

Salary & Benefits:

• Competitive salary
• Performance incentives
• Statutory benefits (PF, ESI)