Walk-in | Call Center Executive

Sterling Holiday Resorts Limited; Chennai; On-site; INR 250,000 - 450,000; Full time

Job summary

Sterling Holiday Resorts Limited in Chennai, India, seeks a customer service professional to handle guest calls and inquiries. You will resolve issues, provide information on services, and maintain CRM records to ensure guest satisfaction.

The role requires strong English/Hindi/Tamil communication, a hospitality mindset, and the ability to work shifts in a fast-paced environment.

Qualifications

• Excellent verbal communication in English, Hindi and Tamil.
• Strong customer service and problem-solving abilities.
• Basic computer knowledge and MS Office proficiency.
• Ability to multitask in a fast-paced environment.
• Good listening and interpersonal skills.
• Willingness to work in shifts.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to guest inquiries about reservations, services and information.
• Resolve customer complaints and ensure satisfaction.
• Maintain records and update CRM systems.
• Meet performance targets and quality metrics.
• Escalate complex issues when needed.
• Coordinate with internal teams for seamless support.
• Adhere to policies and service standards.

Skills

Verbal English

Multilingual

Customer service

MS Office

Problem solving

Interpersonal skills

Shift work

Call center

Hospitality experience

Education

Graduate or Undergraduate

Job description

Roles & Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Respond to guest inquiries regarding reservations, bookings, services, and general information.
• Resolve customer complaints and concerns efficiently while ensuring customer satisfaction.
• Provide accurate information about company services, policies, and procedures.
• Maintain detailed records of customer interactions and update CRM systems.
• Follow up with customers to ensure timely resolution of issues.
• Meet individual and team performance targets, including quality and productivity metrics.
• Escalate complex issues to the appropriate department when necessary.
• Coordinate with internal teams to provide seamless customer support.
• Adhere to company policies, processes, and service standards.

Required Skills

• Excellent verbal communication skills in English, Hindi and local language(s).
• Strong customer service and problem-solving abilities.
• Basic computer knowledge and proficiency in MS Office.
• Ability to multitask and work in a fast-paced environment.
• Good listening and interpersonal skills.
• Positive attitude and willingness to work in shifts.

Preferred Qualifications

• Any Graduate / Undergraduate.
• Prior experience in customer service, call center, BPO, hospitality, or voice process is preferred.

Language Known: Hindi, English & Tamil

Key Skills: Customer Service, Voice Process, Call Center Operations, Inbound Calls, Outbound Calls, Customer Support, Guest Relations, Communication Skills, Hospitality, BPO.