Walk-in | Branch Manager

The Investment Trust of India (ITI); Mumbai, Thane; On-site; INR 900,000 - 1,500,000; Full time

Job summary

The Investment Trust of India (ITI) in Mumbai, India seeks an experienced Branch Operations Manager to supervise daily admin workflows and opening/closing procedures. You will hire, train, and mentor staff while driving revenue targets and customer acquisition strategies.

Responsibilities include budget monitoring, P&L analysis, and maintaining high customer satisfaction. You will ensure strict compliance with internal policies and external regulations, supporting branch logistics and community

Qualifications

• Experience in branch operations and daily administrative workflow management.
• Proven ability to lead teams, hire, train, and evaluate staff.
• Strong understanding of sales, revenue targets, and customer acquisition strategies.
• Financial acumen with budgeting, P&L oversight, and performance metrics.
• Customer service excellence and handling escalated issues.
• Knowledge of compliance with internal policies and external regulations.

Responsibilities

• Oversee daily administrative workflows and branch procedures, including opening/closing routines.
• Lead, train, and mentor branch staff to sustain productivity and morale.
• Set revenue targets based on local market trends and drive growth initiatives.
• Monitor budgets, analyze P&L, and track key financial performance indicators.
• Resolve escalated customer complaints and foster community rapport.
• Ensure compliance with all applicable policies and regulations governing the branch.

Job description

• Operations Oversight: Manage daily administrative workflows, opening and closing procedures, and general branch logistics.
• Team Leadership: Hire, train, mentor, and evaluate branch staff to maintain high productivity and morale.
• Sales and Growth: Analyze local market trends, set revenue targets, and execute strategies to acquire new customers.
• Financial Management: Prepare budgets, monitor profit and loss (P&L), and track financial performance metrics.
• Customer Relations: Resolve escalated complaints, build community rapport, and ensure high satisfaction.
• Compliance: Ensure the branch follows all internal corporate policies and external legal regulations
• Products - Used Car, Commercial Vehicles, Tractors