Branch Service Manager

Aditya Birla Health Insurance Company Limited; Karnataka; On-site; INR 250,000 - 400,000; Full time

Job summary

Aditya Birla Health Insurance Company Limited is seeking a Branch Operations & Customer Service associate in Karnataka to oversee daily branch activities and deliver service excellence.

You will handle customer requests, documentation, compliance, and maintain records while building strong relationships with clients. Join our team to ensure smooth operations and high customer satisfaction across branches in the region.

Responsibilities

• Oversee day-to-day branch operations and administrative activities.
• Ensure smooth processing of customer requests, documentation, and service transactions.
• Monitor branch productivity and service quality standards.
• Maintain branch records and operational reports.
• Deliver exceptional customer experience and ensure prompt resolution of customer queries and complaints.
• Monitor service turnaround times and customer satisfaction levels.
• Build and maintain strong customer relationships.

Job description

Key Responsibilities

Branch Operations

• Oversee day-to-day branch operations and administrative activities.
• Ensure smooth processing of customer requests, documentation, and service transactions.
• Monitor branch productivity and service quality standards.
• Maintain branch records and operational reports.

Customer Service

• Deliver exceptional customer experience and ensure prompt resolution of customer queries and complaints.
• Monitor service turnaround times and customer satisfaction levels.
• Build and maintain strong customer relationships.