Walk-in | BPO Customer Care Executive - Hindi voice

TP; Kerala; On-site; INR 190,000 - 212,000; Full time

Job summary

TP is seeking a customer support executive in Kochi, Kerala. The role focuses on delivering excellent service, resolving queries across phone, email, and chat, and maintaining precise customer interaction records using CRM systems. Training will cover product knowledge to ensure informed, helpful solutions.

Salary is stated as 22,000 CTC with take-home around 17,000–19,000 per month. Working hours are 9am–6pm, 8 hours with a 1-hour break, on-site at Kochi Kalamassery.

Qualifications

• Excellent customer service, understand needs and concerns.
• Maintain accurate records using CRM software.
• Handle queries via phone, email, or chat.
• Stay updated on product knowledge to provide informed solutions.

Responsibilities

• Provide excellent customer service by understanding their needs and concerns.
• Maintain accurate records of all interactions with customers using CRM software.
• Handle customer queries and resolve issues via phone calls, emails, or chats.
• Stay updated on product knowledge to provide informed solutions to customers.

Skills

Fluency in English and Hindi

Tools

CRM software

Job description

Roles and Responsibilities

• Provide excellent customer service by understanding their needs and concerns.
• Maintain accurate records of all interactions with customers using CRM software.
• Handle customer queries and resolve issues via phone calls, emails, or chats.
• Stay updated on product knowledge to provide informed solutions to customers.

Skills Required

Excellent fluency in english & Hindi is manditory

Salary - CTC - 22,000/-

17,000 to 19,000 (Take Home)

Work Timing

9am to 6pm

8 Hours work 1 hour break

Contact HR PUJA- 9394469218

reach SIB BANK , KOCHI KALAMASERY and meet hr fardeen ahamed