Chat Support Executive

Humanhrs; Bengaluru; On-site; INR 201,000 - 268,000; Full time

Job summary

Humanhrs in Bengaluru is seeking a chat-based customer support executive to respond to queries and resolve issues efficiently. The role requires handling multiple chats, prioritizing tasks, and escalating technical problems when needed.

Ideal candidates have 0–5 years in BPO, strong Hindi (speaking/writing) skills, and be ready for a day shift from 8am to 8pm with immediate joining. English knowledge is a plus and will aid communication with customers.

Qualifications

• 0–5 years of experience in a BPO or call center.
• Proficient in Hindi (speaking and writing); knowledge of English is beneficial.
• Immediate joiner, day shift; Bengaluru location.

Responsibilities

• Provide customer support through chat, responding to queries and resolving issues.
• Handle multiple chats simultaneously, meeting productivity targets.
• Troubleshoot issues and escalate when needed.
• Maintain accurate CRM records of customer interactions.
• Collaborate with team to improve processes and performance.

Skills

Hindi language

English language

Job description

Roles and Responsibilities

• Provide customer support through chat platform, responding to customer queries and resolving issues efficiently.
• Handle multiple chats simultaneously, prioritizing tasks to meet productivity targets.
• Utilize problem-solving skills to troubleshoot technical issues and **escalate** when necessary.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with team members to achieve process goals and improve overall performance.

Desired Candidate Profile

• 0-5 years of experience in BPO or call center environment (blended process preferred).
• Strong proficiency in Hindi language (speaking & writing) required; knowledge of English
• Hindi
• Mandatory
• Fresher / Exp can apply
• Day shift (8am to 8pm)
• Immediate Joiner only